Time left to apply End Date: November 30, 2024 (2 days left to apply)
Job requisition id: R25550
Job DescriptionAttend to visitors and deal with inquiries on the phone and walk in.
Manage costs/expenses within approved budget to achieve cost efficiencies.Deliver exceptional service that exceeds customers' expectations through proactive, innovative, and appropriate solutions.Ensure efficiency in terms of answering the telephone, directing calls, and ensuring the calls are directed to the correct individuals.Ensure all communications with clients are professional, resulting in compliments.Resolve all customer queries efficiently, and within agreed timelines.Provision of an efficient administration service through careful and timeous planning, reporting, and updating of all related information.Comply with governance in terms of legislative and audit requirements.Serve as the first point of contact to FNB visitors, determine their needs, and direct them accordingly.Manage own development to increase own competencies.Job DetailsTake note that applications will not be accepted on the below date and onwards; kindly submit applications ahead of the closing date indicated below. Closing date: 30/11/24
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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About UsServing retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career, especially if you want to change people's lives in an authentic, profound, and sustainable way.
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