Receptionist

FCSReporting to the Branch ManagerThe above position is vacant at our CIT Parow Branch. The overall purpose of this position is to assist with receptionist responsibilities at the CIT department.Minimum Requirements:A clear criminal recordMatric certificate or equivalentComputer literate and proficiency in Microsoft Word, Excel and OutlookAt least 1-2 years' administration/receptionist experienceExcellent verbal and written communication skillsJob Specification:Answering and screening all incoming calls, transferring calls to the appropriate source where applicable and taking messagesMaintain and update branch telephone directoryEscalate enquiries, compliments, complaints and provide feedback to customers as requiredTaking meeting minutesArranging courier services; receiving, sending and distributing mail/parcelsReceiving and welcoming of visitors and suppliersArranging access for and scanning of visitors and suppliers as requiredScreening with individuals entering the buildingEnsure compliance with security procedures by monitoring logbooks, issuing visitor passes; monitoring reception and admin area; reporting suspicious activityProvide administrative support to the Branch Manager as requiredAssisting with general office enquiries and office tasksKeeping reception tidy at all timesCore Competencies and Other Personality Attributes:Self-developmentCommunication skillsCustomer focusMust be honest and reliableMust have excellent verbal and written communication skillsMust be assertivePay attention to detailCustomer service and relationsAbility to work without supervision
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