Receptionist (Hospitality) Various Locations Talent Pool

Hospitality Industry Experience MandatoryIF you don't have experience in the hospitality industry, your application will NOT be considered.ONLY RSA Citizens to applyNOTE:Roles available at various locations throughout RSA.This advert is for pipeline purposes.Checking guests into and out of the Hotel and dealing with general guest enquiries and smooth running of the Hotels Reception, Reservations.Requirements:Grade 12Apex Property Management System or equivalentPrevious Hotel Experience - NOT NEGOTIABLEHospitality Diploma or equivalentFluent In English (fluent speaking)THE ROLE:Consistently offer professional, warm and friendly service to all internal and external guests.Have a full knowledge about all outlets in the hotel, ongoing promotions and services offered.Thorough working knowledge of all computer and manual procedures in the Front office as laid down in the standard of Performance Manual.Deal with all guest's situations in a welcoming, courteous, efficient and caring manner.Ensure a smooth check in using relevant property management system whereby all legal and hotel requirements concerning arriving guests are met.Answer all telephone calls quickly and efficiently in accordance with the standard laid in the SOPs.Ensure smooth check out.Ensure that banking is completed at the end of each shift.Promote hotel's facilities, restaurants and bars wherever possible.Be fully conversant and comply with health, safety, hygiene, fire and security regulations.Have a thorough understanding of all security regulations applicable to the Front Office.Will be required to work on Sundays, Public Holidays, and at night.
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