SACAP (The South African College of Applied Psychology) is the leading independent provider of accredited Psychology, Counselling, Human Resource Management, Business Management and Social Work qualifications, with all courses grounded in psychology. We have campuses in Cape Town, Durban, Johannesburg, Pretoria and Online.
SACAP is looking for a Receptionist based at our Cape Town Campus.
The Frontline Receptionist is responsible for portraying a professional image either by phone or in person with students, clients, suppliers, staff, educators, and all other stakeholders. This position is critical to the college, and the fulfilment of the duties and responsibilities contributes to its overall success. The role reports directly to the Operations Manager and works closely with all other campus staff. In addition to this, the role embodies the vision, mission, and purpose of the college.
The Receptionist is responsible for answering all incoming calls and managing the switchboard. The person is also responsible for assisting with general administrative functions in all operational areas of SACAP, as and when required.
Responsibilities: Manage the switchboard in an efficient, effective, courteous, and prompt mannerDistribute messages promptly (i.e. Email /Skype messages to staff)Screen and direct all calls to relevant staff membersEnsure that lists of all staff contact details are kept up to date (i.e. Extension lists, contact details, educator details, birthday list of all staff and educators)Direct all prospective student enquiries to the relevant staff in the recruitment departmentEnsure that the portable telephone is always managed & chargedEnsure and manage security at the frontline/entranceAll campus visitors must be screened and assisted in a courteous, pleasant, professional, and friendly mannerDirect visitors to relevant members of staffMaintain availability of relevant brochures and forms in consultation with the registrar and marketing managerAnswer General EnquiriesHandover to evening receptionist on a daily basis and ensure smooth operations until closing timeEnsure voice message and recording is up to date on the switchboard when the campus is closed. Monitor and manage all public holidays and year-end messages on voice message for incoming callsSupervise and ensure Housekeepers receive all communication and notices related to the CampusMaintain Office Supplies (i.e. Stationery, Refreshments, Vending Machines)Handle all incoming and outgoing mailEnsure mail is regularly taken and picked up from the reception by the operations coordinator/managerAll mail to be distributed to the appropriate members of staffParking allocation & managementAccess card administrationProvide typing and other administrative support as delegated by managementAssist with filing, printing, binding, etc.Be available to work hours if and when required by line manager. This may be necessary when evening classes are not running on specific days and hours will be made upQualifications and Experience: National Senior Certificate (Matric)Computer Literacy (MS Office)Minimum of 3 years' experience within a medium-sized enterprise in Reception and/or Customer ServiceSkills: Communication SkillsCustomer ServiceOrganizational SkillsTechnical ProficiencyMultitasking AbilitiesProfessional AppearanceAdaptabilityConfidentialityTeam Player Personal Attributes: Friendly and ApproachableCalm Under PressureEmpathyPositive AttitudeProfessionalismDependabilityAdaptabilityAttention to DetailInitiativeResilienceExcellent Verbal and Written CommunicationDiscretionIntegrityEnthusiasm for the RoleProblem-Solving OrientationThe role will report to the Operations Manager at Cape Town Campus.
Operating Hours: This position is a permanent contract with full-time hours operating from Mondays to Fridays as per the below hours:
Mondays to Thursdays: 08:00am to 16:30pm
Fridays: 08:00am to 16:00pm*Due to the nature of this role, there will be a need to work flexible hours to the extent to which it is reasonably necessary to perform the duties of this position.
Please upload a copy of your Identity Document and Curriculum Vitae along with your application.
Closing date for applications is on Thursday 19 December 2024 at 17:00pm
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