Receptionist / Administrator

Key Responsibilities:

Welcome and assist guests with professionalism and a friendly demeanor.
Manage and direct incoming calls, take messages, and offer basic information to callers as needed.
Check guests in and out of the hotel efficiently.
Oversee guest accounts and handle transactions during their stay.
Address and accommodate any special requests or needs from guests.
Process reservations, respond to inquiries, and resolve guest concerns in a timely manner.
Collaborate with housekeeping and other departments to ensure a smooth guest experience.
Maintain accurate records and handle various administrative duties.

Requirements:

At least 2 years of experience as a receptionist in the hospitality sector.
Excellent communication and interpersonal skills.
Strong organizational skills with keen attention to detail.
Proficiency in OPERA software.
Ability to work flexible shifts, including weekends and public holidays.
Proficiency in Microsoft Office Suite.