A vacancy exists for a Reception Supervisor, based at Life Bay View Private Hospital, reporting to Susan Visser, Patient Services Manager. The successful candidate will be responsible for managing the reception environment to ensure that all patient services and risk management protocols and procedures are complied with, and strategic objectives are met by supervising, motivating and supporting direct reports.
Critical OutputsEnsure effective quality management systems by:
Monitoring, updating and compiling Q-evaluator scores in order to investigate outcomes for the Process ManagerDriving and sponsoring the Qe programmeDeveloping sound working relationships with internal and external customers in order to provide quality customer careParticipating and ensuring conformance to QMS audit standardsEnsure optimum operational efficiency by:
Ensuring pre-administrative functions are performed accurately in accordance with Life standardsEnsuring administrative functions are performed accuratelyManaging the collation and submissions of all COID filesEnsuring the collection of pre-payments in accordance with Life standardsEnsuring effective people management by:
Actively sponsoring initiatives and demonstrating visible leadership skill in order to improve productivity and support changeDeveloping a resourcing plan in order to recruit talented staff in accordance with agreed time periods, taking into account company transformation objectivesProviding direction and inspiring positive work behaviourDeveloping and managing training plans for each department in order to facilitate talent developmentManaging performance ratings for all staff through the performance improvement processEnsuring all transactional processing is managed by the relevant department head in order to provide employee compensation and benefitsEnsuring productive working relationships are supported with minimum IR issuesEnsuring all exit interviews are conducted in order to ensure the retention of critical and talented professional staffEnsuring effective patient data and billing processes by:
Ensuring the admissions clerks utilize the billing process, where applicable, in accordance with Life standards and ensure data is accurately captured.Ensuring effective governance, financial and risk management by:
Ensuring that all pre-payments and co-payments are collected on admissions in order to effectively manage cash flowManaging operation costs in accordance with the budgetManaging cash handling protocol in terms with LHC policies and proceduresActively participating in achieving hospital DSO targetsEnsuring full compliance to national medical regulationsRequirementsGrade 12Experience within a healthcare environment including people management and customer service experienceWorking knowledge of funder rules and a general understanding of medical terminologyComprehensive knowledge of admissions proceduresUnderstanding of the private healthcare industry, its challenges and role players would be an advantageBasic understanding of financial principlesComputer proficiency (comprehensive knowledge of IMPILO or relevant software system)CompetenciesProblem-solving, analysis and judgementResilienceEngaging diversityVerbal & written communication and presentationInfluencingDrive & energyExcellence orientationEthical behaviourBuilding relationshipsCustomer responsivenessOrganisational awarenessLeading by example (Key for Supervisors/Managers)Motivating and developing people (Key for Supervisors/Managers)Email ****** Closing date Wednesday, December 11, 2024
Internal applicants - Before making an application, you are requested to discuss your application with your line manager. External candidates will also be considered.
Life Healthcare is an Equal Opportunity Employer.
Thank you for your interest in this opportunity. Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within two weeks of the closing date of this advert, should consider their application as unsuccessful.
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