Job Description Forbtech, a leader in IT solutions and services, is seeking a Temporary Reception Operator to manage our front desk and provide exceptional customer service.
The ideal candidate will be organized, professional, and proficient in using Zoho CRM, with the ability to handle various administrative tasks efficiently.
This role will be the first point of contact for our clients, visitors, and staff.
Responsibilities: Greet visitors, clients, and staff in a friendly and professional manner.
Answer incoming phone calls and direct them to the appropriate department or individual.
Manage emails, respond to inquiries, and ensure efficient communication.
Maintain accurate records of visitor and client information using Zoho CRM.
Schedule and coordinate appointments and meeting room bookings using Zoho Calendar.
Assist with administrative tasks, including data entry, document handling, and maintaining the reception area.
Requirements Required Skills and Qualifications: Previous experience as a Reception Operator or in a similar role.
Proficiency in using Zoho CRM and Microsoft Office Suite (Word, Excel, Outlook).
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to multitask and manage time effectively.
A professional and courteous demeanor.
Requirements Desired Experience & Qualification Education: Bachelor's degree in computer science, Information Technology, or a related field (or a minimum of 5 years equivalent experience).
Technical Experience: Proven experience in a technical leadership role within an MSP or similar environment.
Strong knowledge of IT infrastructure, cloud technologies, networking, and cybersecurity.
Familiarity with ISO framework and best practices.
Experience with managing and troubleshooting common IT systems and platforms.
Leadership and Management Skills: Excellent leadership and people management skills, with the ability to to motivate and inspire a team.
Demonstrated experience in hiring, training, and performance evaluation of technical professionals.
Ability to foster a collaborative and inclusive team environment.
Problem-Solving and Decision-Making Abilities: Strong problem-solving and decision-making skills, with the ability to analyse complex technical issues and provide effective solutions.
Capacity to prioritise tasks and manage multiple projects simultaneously.
Customer Service and Communication: Exceptional customer service skills, with the ability to communicate effectively with both technical and non-technical stakeholders.
Strong written and verbal communication skills.
Ability to effectively communicate technical concepts to clients and team members.
Continuous Learning: A passion for staying up to date with industry trends, emerging technologies, and best practices.
Commitment to continuous learning and professional development.
Relevant certifications (e.g., ISO, ITIL, NIST) would be advantageous.
Strategic Thinking and Business Acumen: Ability to align technical strategies with business objectives.
Understanding of the MSP industry, market trends, and competitive landscape.
Experience in collaborating with other departments, such as Sales and Operations, to drive business growth.
