Reception Manager

Purpose of the Job: Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.Willingness to conduct group exercise classesKey Performance Areas include: Assisting with Club Administration when necessaryCash managementCommunication with members and staffManaging of ReceptionistMonitoring of access and overrides for staff and membersReception stock controlResolving member complaintsTraining of ReceptionistExperience & Competencies Required: Ability to motivate staff and lead by exampleAdvanced levels of administrative accuracyDisplay friendly and efficient qualities that reflect the Planet Fitness wayDisplay uncompromising levels of honesty and integrityHave excellent communication skills and be able to liaise at all levelsIntermediate PC skillsMust be able to work shiftsPossess high level energy levelsPrevious experience within a front desk or welcome desk position added advantageProven track record in managing staff, planning, organising, conflict handling and problem solvingHave reliable transport