RequirementsDescription and RequirementsAdditional Job DescriptionEnsures passing service levels for each Operations account by engaging in real-time management of the queue. Responds to and acts as the central point of communication in all events and of circumstances impacting account performance.Language ReferenceEnglishEEO StatementAt TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.Equal Opportunity EmployerAt TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionProject Management and Information TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at TELUS Digital by 2xGet notified about new Workforce Management Analyst jobs in Cape Town, Western Cape, South Africa.Cape Town, Western Cape, South Africa 1 week agoCape Town, Western Cape, South Africa 2 weeks agoCape Town, Western Cape, South Africa 56 minutes agoCape Town, Western Cape, South Africa 56 minutes agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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