Job title : Real Estate Assistant Job Location : Western Cape, Cape Town Deadline : January 17, 2025 Quick Recommended Links Jobs by Location Job by industries Key Responsibilities: Client Relationship Management: Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing information about services.
Generate leads through outbound targeting. Build and maintain strong, long-lasting client relationships through regular communication and personalized service.
Service Coordination: Work closely with Agents on campaigns and lead generation activities. Collaborate with various departments within the Shared Service Centre tensure seamless delivery of services tclients.
Coordinate and follow up on client requests, ensuring timely and accurate responses.
Problem Resolution: Handle and resolve client issues in a professional and efficient manner.
Escalate complex issues tappropriate departments and follow up tensure resolution.
Reporting and Documentation: Maintain accurate records of client interactions and transactions through the CRM System.
Prepare regular reports on client service activities and performance metrics.
Continuous Improvement: Identify opportunities timprove processes and client experiences.
Participate in ongoing training and development tstay current with industry trends and best practices.
Qualifications: Minimum of 3 years of experience in a similar role, with at least one ttwyears experience in real estate/property industry.
Excellent communication and interpersonal skills.
Strong problem-solving and conflict resolution abilities.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Ability tmultitask and manage time effectively in a fast-paced environment.
Strong attention tdetail and organizational skills.
Familiarity with real estate industry practices and terminology is a plus.
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