Readvertisement Technical Representative Global Grade 10

Key Output • Ensure improved product health for all products in area of responsibility.
• Provide support for new product introduction.
• Present product issues to management.
• Assist artisans and TA's with complex troubleshooting on machines and components.
• Do failure analysis on failed components and parts.
• Compile comprehensive condition and failure reports.
• Compile informative product issue reports and address to Service Engineering and management.
• Ensure latest product updates are shared, issued and executed.
• Provide expert technical support for Warranty resolution and 1 hour training sessions.
• Ensure effective self-management and performance ownership.
• Ensure resolution of product issues according to Service Letter guidelines.
• Negotiate with Caterpillar on Warranty issues.
• Interact with SEENG and Caterpillar on product issues.
• Monitor product health • Carry out field follow projects • Remotely and physically troubleshoot complex failures on machines Qualification, Experience and Competencies Minimum requirements: • Grade 12 / N3 • Qualified Artisan.
[Mechanic in relevant trade (e.g.
Diesel Mechanic / Earthmoving Equipment Mechanic) • Must have completed Caterpillar Advance certification.
• Minimum of 12 years post-apprentice/learner ship experience of which 5 years should be field service] (external candidates) • Minimum of 3 years' experience as a Technical Analyst.
• Exceptional knowledge of product operating systems, testing and adjusting, and troubles shooting.
• Exceptional trouble shooting, problem solving and failure analysis skills.
• Be able to compile accurate and professional reports (Failure and conditional) • Understand impact of site severity conditions and how it impacts machine health.
• Demonstrated practical and theoretical knowledge transfer skills.
• Sound interpersonal relationship skills.
• Computer Literate (MS Office & Caterpillar systems) • Familiar with the use of Service Technician Workbench • Familiar with Caterpillar Websites (e.g.
SIMSI, PIS, DSN, etc.)
• Business communication and presentation skills, • Planning and prioritizing of tasks.
• Understand the BWE Quality system.