Railway | Solution Architect

This is a remote position available anywhere in the world! Linkedin makes us show a country, but we hire the best people wherever they are.
At Railway, we make it extremely simple for engineers to deploy logic without thinking about servers. Our goal is to make developers orders of magnitude more efficient by becoming the operating system for modern development.
By building tooling for infrastructure automation, we seek to make people 100x more effective, and build 100x more impactful systems. Building leverage is a core part of what we do.
Railway has grown its paying developer base by an extreme factor over the last year. Now we are looking to build an even better relationship with companies who are looking to us for guidance on how to best adopt Railway for their use-cases.
As our second Solutions Engineer, you will draw upon your technical background and work with prospective customers, existing users, and the team to make sure Railway can meet the needs of their production environments. We have a number of new features that we have shipped which serve the needs of complex engineering teams and we need a champion who can demonstrate Railway's value.
You'll be working directly with our CEO and our product team to build out our early pipeline while also developing and sharing insight with our customers. We have some aggressive business goals this year and we can't wait to work with the right person to lead us there.
"Found business pain creates opportunity". John McMahon
About the role For this role, you will:
Reach out to customers to guide their success with Railway and help them onboard. Leveraging your engineering experience to help our customers make the best decisions.Collaborate within the broader team to advocate for customers via internalizing customer feedback and needs.Build out Proof of Concepts and demos, incorporating insights from customer conversations into requirements for the core product.Help design and implement scalable processes for identifying high-quality prospects.Partner with the CEO as needed on larger deals while serving as an advocate for the customer.The Solutions Engineer role has the opportunity to break ground on Railway's revenue. Not only will you build the processes to identify customers, but you'll be working directly with them to ensure Railway is a great fit for them. Finally, you'll catalog and internalize customer feedback and work directly with our product team to advance Railway to serve larger organizations.
This role will have a direct impact on the future of our company and as such will present you the opportunity to grow with our company.
About you We are looking for someone who is highly empathetic to the needs of developers and who doesn't shy away from the problems that developers face.
An inquiring mind as you sit down with customers, learn about their application, and help them remove any roadblocks in setting up Railway for their project, organization, and beyond.Experience with infrastructure products of all types. You should have a good understanding of the Big Cloud product portfolio. Bonus: you can work through TF configs and K8s setups.A strong ability to compartmentalize, deconstruct, and dig into customer feedback. What are they trying to do, why, and how can we help them get there?A strong work ethic and sense of ownership, with a background in fast-paced, small venture-backed teams. You won't shy away from opening up a PR to ensure someone is successful.A student and professor of the game. Our customers will be looking to you to guide them, but the world of infra is a constantly shifting one. You should revel in learning about new technologies and understanding how this impacts developers.We value and love to work with diverse persons from all backgrounds. Things to know For better or worse, we're a startup; our team dynamics are different from companies of different sizes and stages.
We're distributed across the globe, and that's only going to be more and more distributed. As a result, stuff is ALWAYS happening.We do NOT expect you to work all the time, but you'll have to be diligent about your boundaries because the end of your day may overlap with the start of someone else's.We're a small team, with high ownership, who are not only passionate about what we do but seek to be exceptional as well. At the time of writing, we're 21, serving hundreds of thousands of users. There's a lot of stuff going on, and a lot of ambiguity.We want you to own it. We believe that ownership is key to growth, and part of that growth is not only being able to make the choices but owning the success or failure that comes with those choices.Benefits and perks At Railway, we provide best-in-class benefits: great salary, full health benefits including dependents, strong equity grants, equipment stipend, and much more. For more details, check back on the main careers page.
Beyond compensation, there are a few things that we believe make working at Railway truly unique:
Autonomy: We have very few meetings. Just a Monday and a Friday to go over the Company Board. We think your time is sacred, whether it's at work or outside of work.Ownership: We're a company with a high ownership, high autonomy culture. We hope that you'll come in, help us, and over the course of many years do the best work of your life. When we bring you onboard, we expect you to change the company.Novel problems/solutions: We're a startup that's well-funded, with cool problems, which lets us implement novel solutions! We abhor "busywork" and think, whether it's community, engineering, operations, etc., there's always opportunity for creative and high-leverage solutions.Growth: We want you to grow with us, but we know that talent is loaned, so when you figure out what area you want to grow in next, whether it's at Railway or outside, we'll make sure you land there.How we hire No tricks. No surprises. Here's the entire process:
Talk with us about the roleThis is completely open-ended and we're just trying to see who you are, what you want to do, and where you want to go.Work on a small project to discuss in the interviewAsynchronously implement the following:
Design a Proof of Concept of Railway for a team of engineers that is considering using Railway at a funded startup. We're looking for a solid grasp of the product, ability to anticipate the needs of modern dev teams, and skill in negotiating concerns around application deployments.Review your solution with the TeamYou'll sit down with someone on the team and go over the above. We'll poke into your solution, as well as get you acquainted with a member of the team.
Looking for: Learn about your problem-solving skills. How you break down a problem and how you present a solution.
Meet the TeamYou'll meet the Team, which will be comprised of 4 people from vastly different sections of the company.Looking for: How you work with the rest of the team and communicate.Offer and Details Chat with CEOFinally, we will go over the process, the role, and hammer out the details about your position, onboarding, and all the details.#Global

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