Vacancy Details
Employer:BLACK TIE RECRUIT
US Support role therefore the below is essential based on US Management requirements where articulation / communication etc is key:
Shirt work:Candidate must be open to night shift work (Current Shift rostered for 16:00pm to 01:00am
Customer Service: Experience in handling client queries via phone, email, and live chat, ensuring timely and helpful responses.
Attention to detail(managing bookings, providing accurate quotes, invoicing, tracking and confirming bookings via email).
PC & MS Suite skills
Tech-Savvy: Searching for a candidate comfortable using remote work tools (e.g., video conferencing, collaboration software) and has the technical skills to troubleshoot basic issues independently.
Clear Communication Skills: Looking for someone with excellent verbal and written communication skills, able to maintain clarity and professionalism when interacting with clients and team members remotely.
Clear Pronunciation: Strong emphasis on clear and articulate pronunciation to ensure effective communication, making it easier for clients to understand.
Sales-Oriented Communication: Ability to confidently communicate key information and value propositions, fostering trust and enhancing client relationships.
Customer Satisfaction: Focus on providing a professional and friendly tone, ensuring clients feel heard and valued, which is crucial for repeat business and sales success.
Fluent Communication: Clear, concise, and grammatically correct language to avoid misunderstandings and create a positive impression, directly impacting sales outcomes.
Previous Experience: Proven track record in a similar role within international courier/logistics companies, with attention to detail and customer satisfaction.
Reliable Remote Worker: Looking for a candidate who is self-motivated, accountable, and able to work independently without supervision in a remote setting.
Commitment to Professionalism: Searching for a candidate who demonstrates a high level of professionalism, integrity, and responsibility while working from home.
Trustworthy and Transparent: Seeking a candidate who values transparency, takes ownership of tasks, and consistently meets deadlines while working remotely.
Focused and Disciplined: Looking for someone who can stay focused, organized, and productive in a home office environment without distractions.