POSITION: QUERY CLERKNORTH WESTReporting to: BRANCH MANAGERThe above position is vacant at North West, reporting to the Regional Manager. The overall purpose of this position is to ensure the effective and efficient operations of the Branch and ensuring that all site-specific security requirements are adhered to and that the client's needs are efficiently and professionally met at all times.Minimum Requirements:Grade 12 or NQF Level 4 CertificateMS Office computer literacy (Word, Excel & Outlook)Good interaction skills, bilingual, communication & negotiation skills.Portray a professional image.Excellent administration skills.Good writing & reporting skills.Excellent time management.Honest, reliable and trustworthy characteristics.Key Performance Areas:Complete all daily reports of different Clients/Superiors and send at end of shift.Ensure all Registers are up to date.Ensure all Standard Operational Procedures are adhered to.Report any discrepancies over R 50.00 to Branch Manager.Report any faulty equipment to Branch Manager.Report all consumables to Branch Manager.Handle all queries, incidents, and initial investigation reports.Ensure Tellers have all relevant documentation for daily use.Ensure all relevant documentation is completed and filed.Specific Job Responsibilities:Provide detailed feedback on queries received from the SBSA team.Ensure all daily reports and statistics are up to date, accurate, and submitted to the relevant SBSA email recipient by EOD – 16H00.Honor the TAT by meeting the 2-hour rule.Provide detailed and accurate feedback on stock levels and placing of orders to the SBSA team (Refer to SOP) once every 4 weeks.Communicate effectively and ensure accuracy upon submission of documents to the SBSA team.Ensure all relevant documentation is complete/neat and filed daily.Ensure all stationary orders are dispatched to client timeously (Rubber bands, Deposit books, Money grips).Fill, archive, and dispatch documents to Metro file with the correct documentation (Refer to SOP) ONE MONTH TO BE KEPT ON SITE.Secure footage on the server and copy on a CD for distribution to clients.Hand over the TDC's to the respective CIT company and submit a proper out list to the SBSA Team for document tracing and confirmation by Friday 13H00 that the TDC's were sent out for the week.Report to the branch manager and the Regional CLO of the region about all incidents via e-mail and telephone daily by 16h00.Other Personality Attributes:Interpersonal skillsCommunicationCustomer FocusedAnalytical and critical thinking skillsTeam playerCore Competencies:PlanningLeadershipOrganisational skillsControlWe reserve the right not to make an appointment to any advertised position.Whilst preference is given to existing employees at all times and the choice made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team.Fidelity Security Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
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