POSITION: QUERY CLERKFREE STATEReporting to: BRANCH MANAGERThe above position is vacant at Free State, reporting to the Regional Manager.The overall purpose of this position is to ensure the effective and efficient operations of the Branch and ensuring that all site-specific security requirements are adhered to and that the client's needs are efficiently and professionally met at all times.Minimum Requirements:Grade 12 or NQF Level 4 CertificateMS Office computer literacy (Word, Excel & Outlook)Good interaction skills, bilingual, communication & negotiation skills.Portray a professional image.Excellent administration skills.Good writing & reporting skills.Excellent time management.Honest, reliable and trustable characteristics.Key Performance Areas:Complete all daily reports of different Client's / Superiors and send at end of shift.Make sure all Registers are up to date.Make sure all Standard Operational Procedures are adhered to.Report any differences over R 50.00 to Branch Manager.Report any faulty equipment to Branch Manager.Report all consumables to Branch Manager.Handling all queries, incident and initial investigation reports.Make sure Tellers have all relevant documentation for daily use.Make sure all relevant documentation is completed.Make sure all relevant documentation is filed.Specific Job Responsibilities:Detailed feedback needs to be supplied on queries received from the SBSA team.Ensuring all daily reports and statistics are up to date, accurate and submitted to the relevant SBSA email recipient at EOD – 16H00.Ensuring to honor the TAT by meeting the 2-hour rule.Detailed and accurate feedback on stock levels and the placing of orders to the SBSA team (Refer to SOP) once every 4 weeks.Effective communication and accuracy upon submission of documents to the SBSA team.Ensure all relevant documentation is complete/neat and filed daily.Ensuring all stationary orders are dispatched to client timeously (Rubber bands, Deposit books, Money grips).Filling, archiving and dispatching of documents to Metro file with the correct documentation.(Refer to SOP) ONE MONTH TO BE KEPT ON SITE.Securing footage on the server and by copying on a CD for distribution to clients.The TDCs to be handed over to the respective CIT company and a proper out list to be submitted to the SBSA Team in order to trace the documents that need to be delivered to the respective clients daily and confirmation required on a Friday by 13H00 that the TDCs were sent out for the week.Reporting to the branch manager and the Regional CLO of the region to inform him/her of all incidents via e-mail and telephone daily by 16h00.Other Personality Attributes:Interpersonal skillsCommunicationCustomer FocusedAnalytical and critical thinking skillsTeam playerCore Competencies:PlanningLeadershipOrganisational skillsControl
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