Our client in Ottery, Cape Town is looking to hire a Quality Supervisor.Key deliverables of the role:Process and Product Influence• Assure Quality Management System accomplishment, which is measured through internal and third-party audits, through the internal instructions and procedures of process audits, Quality Gemba Walking, and customers' requirements.• Manage incoming, process, and final product inspections and approvals through internal procedures, and by the company's standards.• Responsible for the collection and adherence to the Microbiological and Environmental Sampling plan.• Responsible for the calibration and verification of the measuring equipment.• Responsible for approval of the manufacturing process through instructions and procedures that are performed by QC Inspectors.• Verifying that inspection records plus supporting documentation have been completed by the QC Inspectors.• Support in implementing Advanced Quality Systems (AQS)/ Statistical Process Control (SPC) as needed.• Translate orders, contracts, specifications, and engineering drawings into inspection instructions.• Able to independently resolve most operations issues (customer requirements, facilities issues, technical problems) within set operations parameters. • Primary support and implementor for customer corrective and preventive reports and actions. Collaborates with Team Leadership to:• Influence their approach towards continuous improvement of SHEQ standards.• Participate in the FSET meetings to support training related to food safety and quality topics.Internal audit program• Conducting and participating in internal audits.Continuous improvement• Collaborates with Leadership in establishing and revising ongoing Corrective Action and Preventative Action Plans (CAPAs) to support teams in meeting and/or exceeding all deliverables in a timely and effective manner.• Supports teams in developing and executing CAPAs based on root cause analysis for incidents.• Supporting ongoing and targeted improvement of compliance and monitoring services.Team Leadership• Directly supervises employees and performs other managerial responsibilities including interviewing, hiring, and training employees. • Improve the standard work delivered by the Quality Team to ensure that all procedures and tasks are done.• Updates skills matrix, developing training programs and assessments for the QC Inspectors.Communication• Provide clear, concise, and well-organized communication to Leadership and Ops Support teams.• Assist with improving communication between stakeholders.• Communicating actionable feedback to the Product/Services teams and stakeholders.Audits and Regulatory• Supports the development of corrective action strategies with teams, ensuring execution and appropriate follow-up.• Supports compliance with and adherence to established standards and practices, including health, sanitation, and safe work practices.• Assisting in the preparation of regularly scheduled reports.• Assisting with the implementation and maintenance of Good Manufacturing Practices for Food Safety, including HACCP, Religious, FDA, and Health and Safety standards. Requirements:In possession of a bachelor's degree (Preferable Quality or Engineering) or National Diploma in Food or Packaging Technology.• 3 years of experience as a Quality Supervisor.• Ability to communicate and collaborate effectively with stakeholders. • Ability to Influence and motivate others. • Strong resilience, grit, and drive to deliver in a dynamic environment.• Strong work ethic and focus on the quality of work.• Excellent problem-solving skills and attention to detail to identify and resolve issues with precision and efficiency.• Excellent interpersonal skills.• Internal auditing experience.• Knowledgeable about quality management systems such as BRCGS, and ISO9001.
