Job Title: Quality Supervisor Reporting to: Engineering Manager JOB PURPOSE Ensure Quality compliance to various standards and company procedures through effective supervision of the Quality department. CRITICAL SUCCESS FACTORS Internal Quality Management Monitor and implement internal quality strategy i.e. internal defects, INCRs; Maintain QMS certification with LPCB; Monitor and ensure reduction in external NCRs; Ensure compliance to quality standards and facilitate BIQ training; Ensure regular quality audits are conducted i.e. destructive testing and monitoring; Monitoring internal DPUs and ensure internal audit schedule is maintained; Ensure QMS documentation management system is maintained and easily accessible; External Quality Management – NCR's Monitor and implement internal quality strategies to reduce External Customer Non-Conformances emanating from the Factory Direct Liaison with Customers on NCR concerns in resolving Concerns Maintain the NCR Testing Section and Store Compile reports on defects and report to the various departments on returned units Incoming Goods Quality Inspection Monitor and implement Goods Receiving Quality inspections on all incoming Materials Compile reports on material defects and relay findings to the relevant department managers Monitor and ensure reduction in external NCRs as a result of poor quality incoming Materials Ensure compliance to quality standards and facilitate BIQ training; Ensure regular quality audits are conducted i.e. destructive testing and monitoring People Development Develop, conduct and facilitate all Quality related training for the organisation; Track and maintain training matrix for all employees; Monitor contractors on-site and ensure compliance to procedures and standards; Engineering Change Management Ensure an efficient Engineering Change Management Process relating to Quality. Complete and submit Quality check sheets for approval; Develop quality requirements for new or modified equipment and monitor process; Department Management Compile and monitor all Quality related information and status updates for timeous review when required; Supervision of employees; Compile KPI's for all employees; Compile monthly reports on progress against KPI's; Establish and manage document storage system and archiving. Coach and mentor direct reports to ensure personal development of team members; Ensure staff development so that the required expertize and skills are maintained; Ensure effective leave and absentee management Investigate and resolve performance issues timeously Foster a culture of teamwork and understanding Ensure the team understand and protect the confidentiality of information Compile Daily reporting of Quality KPIs; Project Management Support project briefs, timing plans and budgets for new projects; Define inputs, activities and outputs; Ensure effective and efficient completion of projects; Effective communication and reporting of project progress against timing plans to affected staff and management; BEHAVIOURAL OUTPUTS Building Strategic Working Relationships Seeks opportunities to proactively build effective working relationships with other people; Probes for and provides information to clarify situations; Seeks and expands on original ideas, enhances others' ideas, and contributes own ideas about the issues at hand; Places higher priority on team or organization goals than on own goals; Gains agreement from colleagues to support ideas or take team-orientated action and uses sound rationale to explain value of actions; Communication Clearly conveys information and ideas to colleagues; Interacts effectively with colleagues and employees to ensure a shared understanding is created; Ensures that all written information is clear and concise; Planning and Organisation Identifies more critical and less critical activities and assignments and adjusts priorities when appropriate; Determines project/assignment requirements by breaking them down into tasks, identifying deadline dates, developing timelines and milestones to ensure timely completion; Uses time effectively and prevents distractions from interfering with work completion; Follow-up Builds due dates into assignments and task delegations and communicates milestones and expected results; Schedules effective meetings to review progress and share information; gets feedback on results from those directly involved; Meets formally with superiors on a monthly basis to review the results of scheduled projects and tasks; Taking initiative Takes appropriate action when confronted with a problem or when made aware of a situation; Implements new ideas or potential solutions without prompting; Takes action that goes beyond job requirements in order to achieve objectives; KEY SKILLS, KNOWLEDGE AND EXPERIENCE Relevant Technical Qualification, National Diploma or Degree in the Mechanical field coupled with a Quality qualification. Ideally at least 5 years' Quality experience in a manufacturing or related environment Thorough knowledge of all legislative and regulatory requirements; Extremely proficient in audit methodologies and procedures; Excellent report writing skills; Excellent assertiveness skills; Excellent root cause analysis and problem-solving skills; Extremely high attention to detail and procedural; Ability to communicate and build relationships at all levels of the organisation; Highly structured and detail oriented with the ability to follow tasks through to completion; Self-starter – has the ability to work unsupervised and manage own time and activities; Strong facilitation skills; Excellent negotiation skills;
