Key Accountabilities or Principal ResponsibilitiesMaintain ISO9001 accreditation by ensuring ISO compliance objectives and targets (certifications and external audits) are achievedEnsuring compliance with national and international standards, and legislationImplementation of goals, objectives, policies, procedures, and systems pertaining to QMSPromote quality achievement and performance improvement throughout the organisationDevelop, implement, communicate, and maintain a quality plan to bring the companys quality systems and policies into compliance with quality system requirements based on the ISO9001:2015 systemSupport the application of other ISO systems including the Occupational Health and Safety (ISO45001) and Environment Management Systems (ISO14001)Effectively interact with business units to maintain provision of servicesDevelop improvement solutions into quality policies and procedures in conjunction with business unit resources to compile and agree comprehensive quality proceduresCo-ordinate technical internal auditing and engage with technical operational resources undertaking technical internal auditsCo-ordinate the review of current QMS documentation and follow up on outstanding documents before and after process Manage, implement, and maintain the companys documentation and record keeping processes including the QMS document management register, quality drive, SharePoint portal and hard copy filesManage, implement and maintain the companys internal audit process including the annual schedule, monthly plans, capturing of findings on the noncompliance reporting system, and approve and distribute the monthly reportsUndertake monthly internal audits according to the annual schedule, prepare the plans, undertake the audits, capture findings on the non-compliance reporting system, submit monthly reports to stakeholdersManage, implement and maintain the companys non-conformance and corrective action processes using the non-compliance reporting system, ensuring corrective action is undertaken by operational resources and noncompliance reports are completed and risk management is implemented where relevantSupport the risk management process throughout the companyManage, implement and maintain the companys management reviews process including compilation and distribution of meeting documentation (agenda, minutes and supporting reports)Monthly monitoring of QMS performance by gathering relevant data and producing statistical reports from the QMS Schedule of Incidents ReportSummary to determine trend patterns and improvement solutions (preventive action and risk management) and distribution of reportsCompilation of reportsIdentify relevant quality related training needs and facilitate training including induction training of new employeesConsider the application of environmental and health and safety standardsFormatting of documentation aligned to standard templates and corporate identitySchedule, co-ordinate and administer meetings where relevantResource managementSupport the company with ad hoc projects It should be noted that, for operational reasons, it may be necessary to perform tasks other than those described herein from time to time.
Prescribed procedures may be amended by management as and when requiredKey Skills and Experience ISO/QMS tertiary qualification or previous working experience5 years experience in a senior quality positionPrevious experience in developing, implementing and maintaining quality management systems and ISO9001South African Quality Institute MemberUnderstanding the facilities management and professional services environmentsEffective project management skillsComputer Literate (MS Office) - high levelAdvanced document formatting skillsDemonstrate self-motivationManage work effectively to ensure that work is completed efficientlyExcellent analytical and problem-solving skillsMeticulous attention to detailCommitment to accuracy and qualityExcellent English writing skills including editing and proofreading skillsPeople and Management SkillResource managementBe able to work within different team environmentsImpeccable and concise communication, presentation, and organisational skillsStrong interpersonal skills including ability to work with executive managementKey result areasMaintain ISO9001 accreditationPromote and facilitate training of the QMS internallyManage and implement the document management and record keeping requirementsManage and implement internal audits and monthly reports thereofManage, implement, and maintain the companys non-conformance and corrective action processes using the non-compliance reporting systemIdentify risks and improvement solutionsEnsure Management Reviews are held and co-ordinate administration thereofValues / BehaviouralOpen CommunicationTeamworkAccountabilityRespectCaringAdditional Responsibilities and SkillsThe employee acknowledges that all duties performed will affect the companys ability to attract clients and therefore sales alignment to marketing initiative is key to measure effectiveness of marketing initiativeInterested?
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