Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSJob DescriptionScope of Position:The Quality & Hygiene Manager ensures that all areas of quality and standards are met throughout the Hotel by means of quality visits, quality audits, reports and tracking of various quality scores.Specific Duties, Responsibilities & Key Performance AreasResponsibilities:Overseeing the Hotel's environmental practices and ensuring alignment with organizational goals and values.Developing and implementing sustainability strategies and initiatives.Monitoring progress and reporting results to senior management.Creating, executing, and monitoring environmental strategies.Promoting green methods to vendors, customers, and co-workers.Ensuring ethical business practices, including sourcing sustainable materials.Ensuring that the hotel is compliant with HACCP Food Safety Management requirements at all times.Ensuring that the municipality local order/regulations/guidelines are complied with.To ensure kitchen work practices reflect written procedures.To conduct inspections for Bars/Restaurants and Receiving to ensure City Municipality regulations are being adhered to.Manage and maintain food safety documentation and records.Monitor and check the personal hygiene conditions & working habits of the staff.Maintaining Environment Health and Safety standards in the hotel as per local guidelines.Complete and provide regular internal audit reports.Ensure uniform and personal appearance are clean and professional.To laterally coordinate with concerned departments in daily activities.Quality AuditsReview all Non-Compliant standards as per the official LRA reports.Allocate action points to all necessary managers/HODs.Extract and distribute all LRA MAPs (Management Action Plans) to relevant managers/HODs.Update all MAP action points on LRA reporting system.Monitor and update completion of all MAPs.Make Quality Your PassionCreate and distribute daily quality dashboard.Ensure all relevant information is shared with the departments including monthly and yearly scores.Quality Self-AssessmentsConduct quality audits in line with the official LRA audit check lists.Distribute the reports to the necessary departments.Update the self-assessment audits on the LRA reporting site.Monitor and update completion of all self-assessments MAPs.Review and updating of SOPs with departments.Validation of all quality scores for departmental and hotel BSC.Quality updates for monthly awards/communication ceremonies.Duty Manager ShiftsReports for RM and Exec team as required for all quality related information.Assist Senior Management in resolving guests complaints when required.Arrange for mystery auditors and follow up on mystery shopper reports.Self-assessments to be updated on LRA reporting site.Schedule and chair monthly quality committee meetings.Quality Manager also ensures that proper follow-up of quality action plans, responses to guests' surveys and reviews as well as completion of LRA action plans are conducted in a timely manner.Be present on the floor to observe the guest service delivery in a high-quality manner consistently.Perform any other duties as assigned by Management.QualificationsA Degree or equivalent in Food Safety.HACCP level 3 qualification.Experience with ISO9001 or ISO14001.Food Hygiene and Safety trained.
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