Description Dear Future, Quality Assurance Team LeaderThis role requires you to manage the day to day operations to ensure that processes, business rules and policies are being adhered to across all operations and strive to improve efficiency and conformance to standards and practicesAre you someone who can do the following:Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members by providing input to business requirementsBuild a strong appreciation of customer needs and ensure team understanding and adherence to service delivery principles; aligning where necessary.Assist a team with the identification and resolution of problems and provide solutions that lead to improved operational service delivery and quality.Constantly align own and team work in response to changes in standards, procedures and processes to deliver on performance objectives and improve quality.Contribute to and assist in the continuous improvement of quality assurance management in order to meet changing business requirements.Ensure quality of own work, minimise mistakes, coordinate and implement team process improvements and continuously improve on quality and standards.Coordinate team's administrative support task execution and provide input to meet required response time, quality and service delivery standards.Correctly apply policies, practices, standards, procedures and legislation in the coordination of the delivery of team work outputs.Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.Continuously assess team performance, provide timely and clear feedback on contracted outputs and provide training where appropriate.Provide support to team members by finding solutions to problems and providing training where appropriate.You will be an ideal candidate if you have the following:Have MatricFit and Proper Requirements based on DOFA date (including RE qualification and FAIS Credits)2 years working experience in similar role.Personal lines (Short term), Long term and Commercial lines experience requiredTeam Leader experience imperativeMust currently be on FSP representative register.You will have access to:Opportunities to network and collaborateA challenging working environmentOpportunities to innovateWe can be a match if you are:Adaptable and curiousStrong Administrative, Call Centre and Service acumenProcess thinking, planning & implementation.#Post#Motovantage#LI-ZN2Are you interested to take the step?
We look forward to engaging with youAll appointments will be made in line with FirstRand Group's Employment Equity plan.
The Bank supports the recruitment and advancement of individuals with disabilities.
In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis.
The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Job DetailsApplication Closing Date10/10/24All appointments will be made in line with FirstRand Group's Employment Equity plan.
The Bank supports the recruitment and advancement of individuals with disabilities.
In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis.
The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
