Purpose of the job:We are looking for a talented individual with the relevant skills and experience who will maintain the Quality Management System (QMS) and periodically audit the conformance of the business units to the QMS to ensure that they are meeting the defined QMS standards.MAINTAIN THE QUALITY MANAGEMENT SYSTEM (QMS)Develop and maintain QMS documents: typing, layout, format, pagination, database compilation, editing, review(amendments) and maintenance, revision control and status, draw complex diagrams, attachments, scanning and converting documents.Develop, implement and validate quality standards, processes and procedures within the organisation in accordance with the QMS based on ISO 9001.Provide QMS training (induction and refresher) to all staff to increase awareness and understanding.Ensure that all company processes and procedures include process controls based on segregation rules and requirements.Assist staff with any queries in respect of the QMS.Regularly update the BarnOwl system with the latest audit information.MONITOR COMPLIANCE WITH QUALITY STANDARDSTo audit the business unit's conformance for conformance with QMS, by:Auditing that all standards, processes and procedures have been documented and the adherence of all staff to the requirements, standards, processes and procedures.Ensuring that any corrective and follow up actions addresses findings in full.Collecting data on corrective and preventive action and analyse trends to improve QMS.Tracking and following up on outstanding corrective actions to verify closure based on objective evidence.Submitting statistical activity reports to the M: QA.PROMOTE CONTINOUS IMPROVEMENTDevelop implement and maintain a continuous improvement mechanism which is in line with the international standard.Promote the quality management system and continuous improvement through training, workshops and mentoring.DEVELOPMENT OF QMS TEMPLATESDevelop organisational templates for: policy, procedures, work Instructions (including TGM and MOPs), forms and checklists and other pertinent documents.Enhance QMS documents: typesetting, incorporate external (national/international) and internal formatting requirements, consult and disseminate information into new/amended requirements and control external and internal formatting requirements.RISK IDENTIFICATIONRelevant risks are identified at an operational level utilising appropriate tools and techniques taking cognisance of changes in the risk environment.Report on identified risks and inform the EWRM function accordingly.Assist Risk Specialists to develop mitigation plan to address identified risks.DESIGN AND REDESIGN OF PROCESSES (BPR)Design and Redesign of Processes (BPR) within the organisation to improve business process efficacy (efficiency and effectiveness).Ensure optimum internal and external processes resulting in customer service excellence both within the organisationand to our external clients.Minimum Qualification:A National Diploma in Quality Management or a related qualification at an NQF 6 levelIdeal Qualification:A Degree in Quality Management or a related qualification at an NQF 7 levelExperience:2 years Quality Management or Quality Assurance and/or Business Process Redesign1 year Risk Management (advantageous)1 year Aviation (advantageous)
