Quality Assurance Agent

Details of the offer

To perform quality assurance administrative duties, through the execution of predefined objectives as per agreed standard operating procedures (SOPs).Minimum Qualifications:Higher Diplomas (NQF Level 06) in Office Administration.System KnowledgeKeep accurate and up to date records of information relating to own work area in line with standard operating procedures and performance criteria.Minimise errors by checking that transactions are processed correctly and inform relevant parties of errors to prevent errors from re-occurring.Contribute to and assist in the continuous improvement of the quality management process in order to improve service delivery and minimise errors.Generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.Conduct regular quality assurance in area of accountability, to identify trends to ensure improved consistent delivery, relevance and accuracy.Ensure customer satisfaction with regard to the quality of operational support provided.Identify and address customer needs by providing a variety of related services, to enhance satisfaction and retention.Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.Proactively identify problems, apply known solutions and escalate more difficult problems.Plan for task execution and adjust priorities against an established plan.CustomerEnsure customer satisfaction with regard to the quality of operational support provided by a team under supervision.Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.FinanceAdhere to specified standards, policies and procedures to prevent potential losses/wastage.Learning and GrowthIntegrate new knowledge attained through formal and informal learning opportunities and apply in the execution of own role.Contribute positively to own area-specific knowledge improvement.GovernanceComply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.Liberty ValuesContinuous Process Improvement (Intermediate)Quality control (Intermediate)Reporting and Interpretation (Intermediate)Standard operating procedure compliance (Intermediate)Operations Management (Basic)Customer Relationship Management (Basic)Analytical Thinking (Intermediate)Organisation and Attention to Detail (Basic)Interpersonal Effectiveness (Basic)Problem Solving and Analysis (Basic)Teamwork and Cooperation (Basic)Communicating with Impact (Basic)Customer Orientation (Basic)
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Nominal Salary: To be agreed

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