Quality Assurance Administrator

Details of the offer

This young, dynamic and entrepreneurial organisation within the financial and insurance industry as a vacancy for a Quality Assurance Administrator within the Collections Call Centre.
.MAIN PURPOSE OF THIS POSITIONTo assume responsibility for:Quality Assurance for the GroupMAIN TASKS AND RESPONSIBILITIES:Implement and Monitor the QA process (Internal Call Centre QA)Conduct all assessmentsMonthly reportingTrend ReviewsCoach Staff for QA/Performance ImprovementStaff TrainingREQUIREMENTS: Matric and Qualification in Call Centre Management3 Years' Experience in Call Centre ManagementMust be able to interpret Most South African LanguagesAttention to detail.
Logical Thinker.
Problem Solver.
Good Communication SkillsAbility to work to tight deadline


Nominal Salary: To be agreed

Job Function:

Requirements

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