Description We are looking for a Quality and Process Analytics to work on Speech Analytics SystemTo provide stakeholders with actionable insightsGood numerical skills Responsible for system role outInvolved in pulling reports and dataResponsible for analytics Able to pay attention to detail, presentations and good problem-solving skillsTo maintain and analyse a new system used for speech analytics.
In addition to this the successful candidate will be required to present findings back to the relevant stakeholders and propose correctional behavior going forwardProvide Continuous Improvement Reporting by analysing current processes, procedures and system functions and actively seeking points of inefficienciesContinuously assess own performance, seek timely and clear feedback and request training where appropriateAct responsibly with work related resources in order to contribute to cost containmentContribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional serviceBuild and maintain stakeholder relationshipsProvide speech analytics support to other Business UnitsMaintain Business Solution Partnership to assist business decision-makingAdditional Information Self-managedAble to pay attention to detailGood numerical skillsExcel presentationPower PointGood written skillsJob DetailsTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.13/11/24All appointments will be made in line with FirstRand Group's Employment Equity plan.
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