Qa Teamleader

JOB DESCRIPTIONLead, manage and develop QA TeamDaily distribution and monitoring of QA workflowMonitoring of QA KPI targetsCollate and distribute reportsLiaise with sales departments and the wider businessAnalyse and monitor sales agent trendsAudit sales evaluationsConduct QA CalibrationsLead and support investigationsCoaching and Development of QA AgentsQUALIFICATIONS AND EDUCATIONAL REQUIREMENTSGrade 12Clear ITCNo criminal RecordRE5 and FAIS advantageousExcellent knowledge of MS packagesPREFERRED SKILLSComputer Literate - Intermediate Excel skillsHigh attention to detailAbility to provide concise, well-written feedbackExcellent listening skillsDeadline oriented and ability to work well under pressurePrevious QA TL experienceStrong administration skillsAbility to communicate on all levels
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