The Public Sector Provincial Manager is responsible for developing and implementing strategies to grow and retain the franchising market nationally and in Africa, in line with Business Banking objectives and aiming to increase the company market share.
Key Responsibilities:
Contribute to a culture conducive to the achievement of transformation goals by participating in culture-building initiatives.
Achieve business strategy (e.g. social responsibility) by participating and supporting corporate social responsibility initiatives.
Influence the improvement or enhancement of business processes and methodologies by researching and recommending improvement initiatives and effective ways to operate and add value to the company.
Develop a thorough understanding of the franchisors' business and needs through conducting client visitations; by assessing the franchisor's risk profile in preparation of the franchisor accreditation process.
Establish and maintain relationships with stakeholders through collaboration with business partners (e.g. area managers); by communicating and sharing client information and passing on leads.
Develop and enhance franchising models by partnering with external stakeholders (e.g. franchising agencies and franchising associations) formally and informally.
Enhance the profile of the company among the franchisor fraternity; identify opportunities to promote the franchisors' brand; develop and deliver franchising marketing plans by organising sponsorships, events, and/or road shows.
Draft franchisor visitation plan by planning visits according to franchising strategy; annual plans and targeting "most wanted" franchisors and by reviewing progress; revising plans and monitoring progress.
Provide accreditation of the franchising brand by analysing relevant documentation from franchisors (e.g. disclosure documents; training schedule; financials; norms and averages; etc.).
Review client value propositions annually by assessing industry and/or market trends and franchisor performance. Monitor and identify potential risks of franchise portfolio through analysis of early warning signals (e.g. cash-flow constraints; growing debt etc.); implementing appropriate actions to mitigate risk (e.g. offer appropriate assistance in terms of support to franchisees) for both the client and the institution.
Ensure a uniform credit process is applied across regions and in Africa; by providing customised client value propositions; input into credit guidelines and credit minutes; assessing applications and recommending approval and/or decline of applications.
Provide input and advice pertaining to the selection of business solutions/products that can be offered to the franchising sector through regular engagement with various product houses and by ensuring that new developments and/or solutions (e.g. Insurance solution for Fuel Retailers; Cash Online; Cash Vault; etc.) are introduced and offered to the franchise market.
Formulate and manage national franchising budget through assessment of market trends and business banking strategy.
Ensure delivery of annual financial targets and strategy of the franchising department by adhering to budget and timelines.
Ensure business results are achieved by distributing annual financial targets according to guidelines to relevant areas locally and in Africa and by monitoring and tracking achievement of targets.
Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from management.
Ensure personal growth and application of new competence in function to enable effectiveness in performance of roles and responsibilities by ensuring that all personal development plan activities are completed within specified timeframes.
Education and Experience:
Matric
Advanced Diploma or Degree
Bachelor of Commerce Honours, Chartered Institute of Management Accountants (CIMA) – Preferred
Advanced Franchised Management Certification – Preferred
8 – 10 years' experience in the Financial Services Industry of which at least 3 years should be in the Franchising industry.
Base/Market Segments
Business Acumen
Business terms and definitions
Company vision and strategy
Principles of project management
Relevant product knowledge
Relevant regulatory knowledge
Risk management process and frameworks
Cluster Specific Operational Knowledge
Credit Assessment for Credit Worthiness of Client
Building Partnerships
Coaching
Customer Focus
High-Impact Communication
Driving Successful Customer Engagements
Technical/Professional Knowledge and Skills
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