Nexio is a specialist ICT solution provider that helps clients build, support, and manage their IT infrastructures. We have operations in all 9 provinces across the country, over 200 clients and over 600 employees, and as a Level 1 BBBEE, we put to practice our commitment to South Africa's transformation agenda. We are at the forefront of digital transformation and cybersecurity. Our solution sets will assist our customers in their digital transformation journey.
Our established national footprint coupled with our unrivalled experience in the emerging markets and our exceptional technical offerings achieve our goals of profitability, operational agility, and client satisfaction. By joining our talented Nexio team, you will have the opportunity to become part of our national organization that offers you the opportunity to grow and develop your career.
At Nexio, we have identified five major reasons why our people want to work for us:
They get rewarded for their efforts.
They have the opportunity to work with a high-energy team.
They form part of the Vodacom/Vodafone Group.
There are opportunities to grow their careers.
They build trust and lead with a competitive culture.
ROLE REQUIREMENT
KEY ACTIVITIES
Configurations of CE devices – Routers, SD WAN Appliances, Firewalls, etc.
Assurance of services after they have been implemented in order to hand them over to the support team.
Visit customer sites to fix problems if necessary.
Investigate and identify the source of problems.
Follow up with internal business units, suppliers, or vendors during problem fixing.
Involve quality assurance (QA), quality control (QC), and service level management (SLM).
Set up VPNs on Provider Edge and Customer Edge devices.
Implement and assure different Access Services.
Serve as the technical lead/expert within an order fulfillment team.
Gather and define network and technical level specifications, design and implement within the provided network infrastructure.
Direct and control the implementation of data communication networks.
Act as an escalation point to resolve device and service problems.
Act as an escalation point to resolve network problems.
Act as an escalation point to resolve concept/solution/business problems.
Have knowledge and understanding of the following:
Design and Implementation of VPN, Security, and Hosting solutions.
Router and Switch Configuration – primarily (but not exclusively) focused on Cisco equipment.
Understanding of L2 and L3 technologies and protocols.
Understanding of Class and Quality of Service.
Routing and Switching, SDWAN, Hosting, and Security.
Have knowledge and understanding of all technical aspects of L2 and L3 data communication networks and network elements.
Have a working knowledge and ability to troubleshoot within the disciplines of Routing and Switching, Hosting Services, Security Services, or Voice Services.
Interpret and solve novel problems experienced on L2 or L3 data communication networks.
Communicate and liaise with people in other teams tasked with the fulfillment of customer technical and service orders.
Conform to the protocols specified for the delivery of work.
Interact fluently and successfully with customers and all other parties involved in the delivery of solutions.
KEY COMPETENCIES
Understanding of network protocols (TCP/IP, DNS, DHCP).
Configuration and troubleshooting of network devices (routers, switches, firewalls).
Knowledge of VPN and VLAN setup.
Proficiency in operating systems (Windows, Linux, Unix).
Experience with server management and virtualization technologies (VMware).
Familiarity with cloud platforms (AWS, Azure, Google Cloud).
Provisioning and managing cloud resources (virtual machines, storage, databases).
Knowledge of cloud networking and security practices.
Proficiency in scripting languages (Python, PowerShell, Bash).
Automation tools (Ansible, Terraform, Puppet, Chef).
Continuous Integration/Continuous Deployment (CI/CD) pipelines.
PROFESSIONAL COMPETENCIES
Strong analytical and troubleshooting skills.
Ability to diagnose and resolve complex technical issues.
Meticulous in executing provisioning tasks and documenting processes.
Ability to analyze system and network performance data to optimize provisioning.
Ability to explain technical concepts to non-technical stakeholders.
QUALIFICATIONS & EXPERIENCE
A valid CCNP Cisco certification, Security certifications, and Cloud Applications certifications.
3 - 6 years relevant provisioning experience with MPLS Networks, SD WAN Technologies (Meraki, Velocloud, Viptela), Cloud Application (AWS, Azure, VMware), Security Technologies (Fortinet, CheckPoint, Zscaler, Cloudflare).
Experience in the application of data communication technology to solve customers' business problems - L3.
Knowledge of ISP Technologies, Broadband, and Access solutions - L2 / L3.
Knowledge of Security, VoIP, or Hosting technology as a primary or secondary skill – L2 / L3.
Understanding of IP/GSM/Telecommunications/ICT Industry standards and methods - L1 to L3.
SD-WAN experience would be an advantage.
Programming skills (Python, SQL, Data Modeling languages, APIs, etc.) would be an advantage.
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