Overview:
To achieve the highest possible yield from the property portfolio by maintaining high occupancies, market related rentals and minimizing expenses
Minimum Requirement:
Grade 12/ Matric
Relevant degree or diploma advantageous
10 + years' experience in the property environment
5 + years' experience in a property management role
Computer literate
Leasing
Network of Retail and Commercial tenants, on a National and Regional scale
Prepared to travel throughout the Eastern Cape and sleep out
Responsibilities:
Maintain high occupancy levels for all properties
Provide excellent customer service at all times
Attract tenants by advertising vacancies, working with agents, and obtaining referrals
Provide new tenants with an introduction letter regarding emergency contacts, insurance requirements, rent collection procedures, etc.
Conclude lease agreements with new tenants and ensure lease renewals are completed timeously
Keep all lease agreements up to date and manage all tenants in terms of their lease agreements
Meet with tenants on a regular basis and maintain good relationships and open lines of communication. Follow up timeously with all queries and concerns
Resolve tenants' complaints' timeously and enforce rules of occupancy
Ensure all properties are maintained to acceptable standards by contracting for maintenance services (where applicable) and landscaping services, planning renovations, and supervising all repairs and work done
Secure properties by contracting with security services, installing, and maintaining security devices, establishing, and enforcing precautionary policies and procedures and responding to emergencies
Oversee new developments ensuring contractors and professional teams perform in terms of their scope of work, report on any concerns and be involved in remedial action
Coordinate internal resources and third parties/vendors for the flawless execution ofprojects
Ensure that all projects are delivered on-time, within scope and within budget
Ensure resource availability and allocation
Develop a detailed project plan to monitor and track progress
Measure project performance using appropriate tools and techniques
Report and escalate to executives as needed
Perform risk management to minimize project risks
Review monthly management accounts and report on variances to budget
Propose rental rates by surveying local market and calculating overhead costs and profit goals
Ensure full and proper screening of an applicant's credit, criminal and rental history, and ability to pay
Accomplish all financial objectives by collecting security deposits and rentals timeously, authorizing payments, preparing annual budgets, scheduling expenditures, analyzing variances, initiating corrective actions, and keeping expenses to a minimal and within budget
Prepare reports by collecting, analyzing, and summarizing data and trends, plus reporting on occupancy levels, etc. and submit monthly reports in the format required
Keep abreast with the property industry by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations
Observe and monitor staffs' performance to ensure that company rules and procedures are being followed and that they display excellent customer service skills
Identify training needs and implement relevant training initiatives to address those needs to ensure continuous improvement of staff
Interview and hire applicants when vacancies arise
Ensure adherence to company's disciplinary code and procedures and facilitate disciplinary hearings, issue warnings and counsel where applicable
Carry out any other ad hoc duties as and when required by management
Key Skills and Competencies:
Excellent communication and negotiating skills
Excellent customer service and closing skills
Accuracy, planning skills and excellent time management
Ability to work under pressure, Self-reliant and Accountable for all work performed
Cultural Sensitivity
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