Main purpose / objective of the position:
To manage a building / cluster of buildings by optimizing the building's income stream by establishing and maintaining mutually beneficial relationships with tenants, manage and control personnel, service contractors, repairs, revamps, tenant installations, inspections and general building administration. To contribute towards the development and training of staff within the company.
Decision making authority:
Subject to the mandate as received from Portfolio Management: Total expense account of a building including all repairs and service contracts, Project Management expenses according to structured approval process and budget control
Takes decisions based on knowledge of theory and systems. Chooses from prescribed rules and policies and works within management agreements. Operates within budget parameters and Decision framework.
Interprets strategy communicated by Senior Management by applying resources to achieve the objectives outlined in the strategy. Operates within budget parameters and Decision framework.
Experience / Education:
At least 5 years experience in the property / centre management industry. Minimum qualification Grade 12. A Business (marketing) or a property related tertiary qualification or equivalent relevant experience.
Skills required:
People Management; Budgeting and Financial Management; IT Literacy – MS Office, MS Excel, Nicor and/or SAP, database; Proptools, Planning, Co-ordination and Organizing; Networking; Presentation skills; Drivers License and own vehicle.
Knowledge required:
Advanced Property / Centre management; Technical knowledge; Contract management; Financial management; In-depth knowledge of lease agreements; Understanding of cost budgeting; relevant Statutory requirements; Common law principles applicable to leasing; relevant sections of Labour Relations Act (1994); Debt Collectors Act (1998)
Competencies required:
Problem Solving; Decision Making; Customer Relationship Building; Communication; Team Leadership; Assertiveness; Negotiation; Analytical Thinking; Tolerance for Stress; Resilience; Financial and Business Acumen.
Major drivers of work volume:
Vacancies; geographical spread of portfolio; grading and complexity of buildings; lease renewals cycle; tenant / client liaison giving attention to requirements; profile of centre/buildings; number of owners; public relations; budget preparation / utility control
Interface / relationships with:
Internal: Portfolio Director; Centre Manager; Operations Manager; Lease Administrator; Debtors Administrator;
External: Clients; Tenants; Service Contractors; Local Authority; Emergency Services; Business Forums and Chambers.
