Property Maintenance Coordinator – Chingford E4
A great opportunity has arisen for a Property maintenance Coordinator to join a Property Maintenance company based in Chingford, East London.
The role is for a dynamic and energetic Repairs Coordinator to provide support to our busy, responsive, and rapidly expanding maintenance team.
Duties will include but not limited to:
Deal with day-to-day telephone and email enquiries from tenants and Clients, in a timely and professional manner
To liaise with tenants and Clients as required ensuring a quality service is delivered and a level of customer satisfaction achieved.
Promote an efficient and professional image to all customers, always maintaining a high standard of customer service.
Daily allocation of workload to engineers on our System
To make appointments for gas, electric and plumbing jobs from email enquiries and Housing online portal
Review and monitor progress of works and book in further works.
Providing quotes, updating, and closing jobs and making sure jobs are financially complete.
Invoicing jobs to correct Clients.
Distribution of gas and electrical certification to clients as required.
To ensure parts are ordered and arranged ahead of time to ensure smooth running of service delivery and prevent recall access rate.
Daily call round to confirm appointments to prevent high no access rate.
To arrange and order parts as required for jobs and place on outgoing shelf readily accessible for pick up. Ensure parts are logged accordingly.
Ensure adequate and clear job notes and instructions are provided.
To Update clients and customers via emails and portals such as Fix Flo and CRM
Effective dairy management and utilisation
Prioritise allocation of emergency and vulnerable tenant jobs
To provide a maintained level of tolerance when dealing with vulnerable and elderly customers
Reaching KPIs and SLAs in line with business contracts
To build and maintain professional working relationships with those inside and outside of the business.
Other duties as required to meet the needs of the company.
The right candidate ideally will possess the following:
Proven track record in property administration would be beneficial
Candidates should have a minimum of one-two years' administrative experience
Good IT knowledge – able to use Word, Excel and Powerpoint.
Ability to stay calm under pressure.
Excellent organisational skills.
Ability to prioritise and be flexible.
Good communication and team working skills.
Enthusiastic and confident nature.
Ability to work on own initiative.
A team player able to build good working relationships with colleagues.
Able to solve problems quickly and effectively.
The hours will be: Monday to Friday 8am – 5pm - free parking available or 830-530pm
Salary range will be: £26,000 to £30,000
If this role is of interest to you and you have the necessary role requirements, please submit your most up to date CV and contact details to Louise Foster at Roundpegs Property Recruitment today.
Due to the high volume of enquiries that we receive, we are not always able to respond to all CVs. If you have not received a response within one week, please assume that your application has been unsuccessful in this instance. Thank you for your interest in Roundpegs Recruitment. If you are already registered with Roundpegs Recruitment, please express your interest in this role to your consultant.
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