Property Direct Reservations Manager

Large Hospitality - Travel and Tourism Company is looking for a suitable candidate to fill the position of Property Direct Reservations Manager.
Purpose of the Position

To supervise a team of Property Reservationists.

Key Performance Areas

Ensuring that daily, monthly, and annual targets are met.
Monitoring and reporting on daily stats and performance.
Mentoring and coaching staff daily to ensure maximum efficiency and productivity.
Analyzing reports and identifying problem areas that need immediate corrective action.

Competencies Required

Target driven.
Accurate, organized, and able to multitask.
Excellent communication skills (verbal and written).
Bilingual would be an advantage.
Must have a driver's license.
Strong customer service orientation and influencing skills.
Excellent interpersonal skills.
Well presented with excellent elocution and conscious of brand representation.
Ability to work under pressure.
Dependable.

Qualifications & Experience

Proficient in MS Office and Electronic Mail.
Previous Contact Centre / Call Centre supervisory experience or Hotel Reservations Management.
Knowledge of call centre management systems (e.g., Genesys or similar).
Matric and a minimum of 2 years' experience in a call centre environment.


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