EDUCATION (Formal Qualification Required): Grade 12 (essential). Administrative, property, auditing or accounting oriented tertiary qualification (desirable). 5-10 Years experience as a Property Administrator. Tertiary level Leasing/Property Management degree, diploma, or certificate. EXPERIENCE (Experience Required and indication of time spent to gain that experience): Property administration, excellent customer service experience 5-10 Years. MDA knowledge, Utilities, and collection of rent 5-10 Years. KEY PERFORMANCE AREA / MAIN OUTPUT: Administration, Tenant management and customer service: Drafting of general correspondence regarding the day-to-day requirements of the portfolio in accordance with the companys standard correspondence templates where applicable. Ensuring that critical administrative tasks are performed to allow the full functioning of the portfolio. To ensure that all documentation about the tenants and buildings are correctly and timeously filed manually and electronically. Ensure that an excellent customer service is provided to tenant. To ensure tenant satisfaction through resolving tenant queries on time. Leasing: Drafting LAFs (Lease authorization forms). Renewal letters. Tracking status of all Leases and renewal letters. Ensure that leases are loaded 100% correctly on MDA. Prepare lease pack. Handling tenant queries. Conducting credit and reference checks. FICA document collections. To establish and maintain effective support services for the property management functions, primarily the administration of the Agreement of Lease. Ensuring that each agreement of lease within the portfolio is comprehensively completed, signed appropriately and correctly, provided to the respective tenant and stored safely within the companys lease filing facility. Vacancy schedule update the schedule on monthly bases. Accurately upload relevant leasing documents onto MDA in excellent time. Timeous communication to the relevant department on new lease. Renewals loaded onto MDA as well as tenants vacating. Documents FICA: Conducting credit and reference checks. FICA document collections. Utilities: Ensuring that adequate steps have been taken to recover utilities, municipal charges and other operating cost expenditure, where necessary. Arrears: Call tenants for collection/arrears. COMPETENCIES: MDA Property Management System knowledge. Marketing Properties. Lease administration. Understanding of financial accounting. Administrative Functions. Responding to Maintenance Request and other queries. Good understanding of property administration and leasing.