JOB TITLE: Projects Technical Specialist MEA
DEPARTMENT: PMO
REPORTING TO: PMO Manager
LOCATION: Johannesburg
ADDITIONAL INFO: Valid driver's license and own transport.
PURPOSE OF POSITION
To support the Contractors and Customers in the MEA Region during the project's implementation phase. Prepare the installation procedures and secure technical trainings, ensure on-site and remote support for the Retail, Mining, Commercial and Fleet projects. Ensure quality assurance for different projects technical deliverables.
KEY RESPONSIBILITIES
Ensure Gilbarco Veeder-Root Health & Safety procedures and policy compliance.
Comply with every approved operation and installation procedures.
Ensure availability for evening and weekend stand-by duty outs.
Provide necessary field installation support to Contractors remotely or on site for the implementation of the project scope.
Conduct technical trainings when requested for Contractors or Customers remotely or on site for the implementation of the project scope.
Ensure all projects technical deliverables are quality assured before handover to support.
Assist centre of excellence team as needed, in providing after sales technical support remotely or on site.
Continuously expand knowledge of products, services, and features within our portfolio by collaborating with internal and external parties.
Create standard work and procedures as needed by the organization and project scope.
Creating of Image as per project scope per Country and customer.
Prepare the installation staging and deployments procedures and checklists.
Support sales staff by creating a detailed Equipment BOM (Bill of Materials) to ensure that the project needs are filled to customer specification.
Managing of Project on a technical basis to ensure that the highest installation quality is adhered to.
Daily management of the contractor technician to ensure we adhere to the project timeline.
Daily management internally and with the customers (Daily, Weekly and Monthly meetings).
Logging faults or bugs with equipment or software with the supplier(s).
DELEGATION OF AUTHORITY
As per the Schedule of Authority.
POSITION RELATIONSHIPS
Internal
Direct Line Manager
MIS
TPS
HR
External
Customers
Sub-contractors
MEASURES OF PERFORMANCE (INDICATORS)
NM/PI's, HSSE Policies both Customer and Gilbarco Veeder-Root.
Quality Audits (all equipment/components pertaining to fuel management system).
Projects OTD.
Projects Standard of Work.
Building of Technical expertise.
PERSONAL QUALIFICATIONS & EXPERIENCE
Education/Achievements
IT or Automation Engineer.
Experience/Knowledge
5 years' experience in similar field.
Safe working practices - HSSE.
Flow meters.
Forecourt Pumps.
Automatic Tank Gauging.
Forecourt Controller.
Back-office systems.
Wireless communication.
Point of Sales.
Payment solutions.
Software integrations.
Specific Skills
Technical Skills.
Communication.
Planning and organizing.
Problem solving.
Analytical skills.
Fault finding skills.
Time Management.
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