About Us
Integrated Global Services is an international provider of surface protection solutions headquartered in Virginia, USA. We operate operational hubs, subsidiaries, and sales offices around the world to service our global clients. We have over 30 years of experience helping customers solve metal wastage and reliability problems in mission critical equipment and are an industry leader in the development and application of solutions to corrosion and erosion problems in challenging operating environments.
IGS is a specialist in global on-site solutions with extensive shop production capabilities. Our Technology Research Center helps the world's leading energy, power, and industrial companies solve their most critical surface engineering-related problems, improve coating and welding techniques, and evaluate material performance.
General Purpose of the Position:
Ensure compliance with all health, safety, environmental, and quality programs and policies. Responsible for, and actively manages IGS field services personnel and communications with clients while building and maintaining interpersonal relationships. To implement resource plan, mobilization, project safety, personnel, equipment, material control, project documentation and reporting. Support customer relations and communication, scope and quality management, demobilization, and post project review for Metalspray, weld overlay, mechanical or LPA filtration projects from a site location within the quoted time and budget. Understand IGS product and service offerings and how they relate to solving metal wastage problems for customer equipment and processes; support growth of strong customer relationships.
Critical Success Factors:
Monitors Team Performance to ensure end of project evaluations are completed accurately and fairly by the Team Leaders at the end of the project.
Accountable for ensuring that site operations are conducted in a safe manner and in accordance with all IGS and customer specific safety standards and procedures.
Utilizes interface occasions to provide the customer with information regarding IGS's value, differentiation and potential upsell opportunities.
Ensure profitable project execution through effective planning, efficient use of consumable resources, and minimizing waste.
Understands how losses in efficiency, consumable usage, and waste affect gross margin of the project and adversely affect project bonus payments.
Manages work flow through Team Leaders to gain both effectiveness and efficiency.
Performs all reporting and administrative tasks in an expedient and accurate manner.
Conduct is professional at all times through personal adherence and coaching of Team Leaders in the use of IGS Values (the IGS Way).
Essential Duties and Responsibilities:
Project Planning (in Collaboration with the Project Manager):
Generate project plan summarizing schedule of events.
Plan site layout per customer, work and safety requirements.
Communicate resource requirements.
Oversees travel lodging and other personnel logistics or aids Team Leaders and/or Project Managers as needed.
Verifies resource availability and identifies / addresses deficiencies to ensure appropriate levels of personnel are assigned to the project.
Communicates resource requirements to the Resource Scheduler.
Requests project equipment, materials and consumables from internal resource providers.
Communicates Team schedule & confirms departures and arrivals as needed with assigned Team Leaders.
Prepares, maintains, and controls project management files and reports for pre and post job work.
Obtain required customer approvals and signatures.
On Site Project Engineering:
Responsible for on-site quality management.
Manage project scope and manage scope change with regards to client communication, commercial variation orders, area calculations and technical and/or quality impacts.
Assist Project Manager with schedule management, progress tracking and projections.
Review onsite engineering deliverables and initiate appropriate corrective action in collaboration with the project manager.
Project Execution:
Manage work to scope of contract.
Manage critical path schedule.
Manage equipment specifications, material, and consumables on site.
Responsible for commercial billing support including Time & Material approvals.
Management of 5 to 60-man crew.
Approve man hours on weekly timesheets for payroll and help Team Leaders with completion of timesheets.
Understand IGS and customer health & safety policies, guidelines and procedures and ensure compliance.
Monitor and control project costs in accordance with scope of work.
Responsible for on-site client communication.
Coordinate final inspection by customers' and external inspectors.
Equipment and Processes Support:
Understand IGS product and service offerings and how they relate to solving metal wastage problems for customer equipment and processes.
Perform quality inspections, as needed, of surface applications.
Analyze quality data and communicate recommended solutions to the client based on the results.
Understand equipment operation and requirements for repair and maintenance and provide guidance and/or assistance as needed to teams.
Plan, execute, and support technical internal/external projects.
Participate in new product development and commissioning.
Business Development Support:
Attend client equipment inspections.
Scope and sell additional project opportunities while on-site.
Accompany sales personnel for site visits.
Operational evaluation of opportunities.
Skills and Abilities Required:
Problem solving and troubleshooting.
Hands-on approach.
Management skills to coordinate, organize, plan, and execute complex industrial projects.
Effective communications and interpersonal skills to supervise people and coordinate with others within and outside of the company.
High level of self-sufficiency and initiative.
Good situational leadership awareness and understanding of when any given situation calls for a directive or a supportive posture.
Willing to lead and or follow in a Team Based environment.
Good computer software skills including, MS Word, Excel, and Project software.
Open to new ideas and a team player.
Understand cost management and optimization of expenditures.
Ability to work in an industrial environment.
Effort/Working Conditions:
Job is performed in a challenging environment in various client facilities which includes but are not limited to refineries, paper mills, and power plants in both the USA and international locations.
Difficult working conditions characterized by long hours with 12 hour shifts.
Work on project sites is often performed in full personal protective equipment.
Must be physically able to move in and out of confined spaces and work on heights.
4 to 7 months of extensive travel, including international travel, most projects are 2-6 weeks in duration.
Education and Experience Required:
Hydro Jetting Experience:
5-10 Years of hydro blast experience.
2-5 Years of Team Leadership or 1-3 years of Site management.
Experience with specialized technology-based field services operations servicing Petro Chemical and Power industries is preferred.
3-5 years' progressive responsibility in site responsibility and on-site management required.
3-5 Years hands-on management of craftsmen (proven track record in effectively managing small and medium sized projects required).
2 Years of turnaround experience (experience with the operations and environments of chemical and petroleum industry facilities) preferred.
Hydro blasting certification.
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