Key Performance Areas:- Manage Projects 20%- Customer Service 30%- Supplier Relationships 20%- Internal Co-ordination 20%- Management Reporting 10%Competency Requirements for PositionKnowledge:- Understanding of networks in the telecommunications industry, especially SDWAN- Knowledge of PMBOK- Knowledge of customer service principles Skills:- Intermediate skill in MS Project and MS Office- Excellent written and verbal communication skills in English- Project Management- Handle customer escalations- Multitasking and multiple project coordinationBehavioral:- Attention to detail- Customer Responsiveness- Results driven- Management- Problem solving- Admin orientated- Stress tolerance- Resilience Minimum Qualification:- Prince 2 / Agile / PMP- ITIL Foundation advantageous- Key requirement is experience in deploying SDWAN solutions Minimum Experience: - Minimum of 3 years experience in a Project role Other Requirements:- Must be willing to work weekends shifts on a monthly basis or after hours, if required Job Grade:- D1Key Stakeholder RelationshipsInternal- Sales- Global Operations- Network Core- Quality Assurance- Procurement- Supply Chain- Commercial- Finance- NOC- Technical- VoIP External- Suppliers- CustomersKey Performance Areas & IndicatorsManage Projects - Ensure adherence to agreed project management methodology - Positive feedback from internal and external Customers- Manage the execution of projects - Within the agreed upon constraints of quality, scope, time and cost- Adhere to project communication strategy - Within 2 working hours of project initiation.- Adhere to program budgets - Costs within budget - Obtain authorisation for over expenditure.Customer Service- Provide feedback regarding project status verbal, written and Video conferencing - Accurate and timely feedback- Handle and resolve escalations via logical thought process and escalate internally to placate escalated situations - Within 2 working hoursSupplier Relationships - Build and maintain effective relationships with suppliers - Positive feedback from suppliers- Escalate to C-Level and drive for outcomes as required - Delivery of circuits within SLAInternal co- ordination - Identify, manage and communicate project risks, issues and overall project progress to Head of Projects - Timely and accurate reporting - Timely monthly, quarterly forecasting for delivery and revenue- Attend and contribute to project management meetings within Project department - Weekly meetings- Adhere and deliver on action stepsManagement reporting - Maintain accuracy of Jeopardy list - Accurate information, on time- Comprehensive risk, supplier reports to Supply chain.- Update client trackers - Accurate information, on time