Role: Responsible for ensuring effective delivery of projects within agreed timelines, budgets, scope, agreed outcomes and optimal Customer satisfaction. Key Performance Areas: Manage Projects 20% Customer Service 30% Supplier Relationships 20% Internal Co-ordination 20% Management Reporting 10% Competency Requirements for Position Knowledge: Understanding of networks in the telecommunications industry, especially SDWAN Knowledge of PMBOK Knowledge of customer service principles Skills: Intermediate skill in MS Project and MS Office Excellent written and verbal communication skills in English Project Management Handle customer escalations Multitasking and multiple project coordination Behavioral: Attention to detail Customer Responsiveness Results driven Management Problem solving Admin orientated Stress tolerance Resilience Minimum Qualification: Prince 2 / Agile / PMP ITIL Foundation advantageous Key requirement is experience in deploying SDWAN solutions Minimum Experience: Minimum of 3 years experience in a Project role Other Requirements: Must be willing to work weekends shifts on a monthly basis or after hours, if required Job Grade: D1 Key Stakeholder Relationships Internal Sales Global Operations Network Core Quality Assurance Procurement Supply Chain Commercial Finance NOC Technical VoIP External Suppliers Customers Key Performance Areas & Indicators Manage Projects Ensure adherence to agreed project management methodology - Positive feedback from internal and external Customers Manage the execution of projects - Within the agreed upon constraints of quality, scope, time and cost Adhere to project communication strategy - Within 2 working hours of project initiation. Adhere to program budgets - Costs within budget - Obtain authorisation for over expenditure. Customer Service Provide feedback regarding project status verbal, written and Video conferencing - Accurate and timely feedback Handle and resolve escalations via logical thought process and escalate internally to placate escalated situations - Within 2 working hours Supplier Relationships Build and maintain effective relationships with suppliers - Positive feedback from suppliers Escalate to C-Level and drive for outcomes as required - Delivery of circuits within SLA Internal co- ordination Identify, manage and communicate project risks, issues and overall project progress to Head of Projects - Timely and accurate reporting - Timely monthly, quarterly forecasting for delivery and revenue Attend and contribute to project management meetings within Project department - Weekly meetings Adhere and deliver on action steps Management reporting Maintain accuracy of Jeopardy list - Accurate information, on time Comprehensive risk, supplier reports to Supply chain. Update client trackers - Accurate information, on time