Project Manager

Main purpose of the role is to implement the Customer & Broker Experience projects internally, brokers and suppliers.
The Project Manager role's focus areas are: Increasing business measurement coverage through various voice of customer and broker platforms (surveys, analysis and presenting thereof) Driving and embedding the C1st culture within the organisation through managing various C1st initiatives (projects) including Customer Conduct (TCF) framework, Customer Month, Customer Resolution, etc.
Fixing pain points through identifying, monitoring and tracking remediation actions and leading customer and broker customer journey mapping, with the relevant business areas Relevant administrative functions to support the Customer & Broker Experience team.