Project Manager

JOB TITLE: Project Manager
MAIN PURPOSE OF THE JOB: The role of a Project Manager is to lead a multi-disciplinary team of customers, category specialists & supply partners through project life cycles by consulting, planning, budgeting & tracking fulfilment against an agreed schedule.
Working to deliver on time, in budget and at the right quality to enable maximum customer satisfaction.
It will require consistent frontline engagement within a marketing environment and will typically cover Creative, Print, POS & Promotional Merchandise requirements..
Reporting to a Customer Success Manager (CSM), you will form part of a frontline team responsible to collectively deliver operational excellence & revenue growth, improve customer loyalty & satisfaction (CSAT), enable increased customer lifetime value (CLV) and achieve excellent net promoter scores (NPS).
Key Performance Indicators (KPI's): Customer Lifetime Value (CLV)Net Promoter Score (NPS)Customer Satisfaction Score (CSAT).Delivery on-time & In Full (OTIF)Organic Revenue Growth & ProfitabilityEfficiency & Effectiveness Key Performance Areas (KPA's): Stakeholder engagement (Collaboration & Communication).Fulfilment (Planning/Scheduling, Delivery).Operational execution (Staff, Customer Service, Controls, Technology Interaction, Reporting)Market Research (Innovation Initiatives)Risk Management & Compliance (Awareness & Mitigation)Client Retention (Relationships & Opportunity Generation QUALIFICATION REQUIREMENTS: Grade 12
Diploma and/or certification in related field
WORK EXPERIENCE: 3+ years' experience in a similar role and/or industry
Customer service & people management experience advantageous.
Preference given to an existing Point Group employee.