Key Responsibilities:Have a sound knowledge of project management methodologies and best practices, planning, coordinating, and operations.Be passionate about customer experience and service.Have a good understanding of processes, compliance, and operational standards. Have experience in planning and implementing processes to improve quality, productivity, and performance of business operations.Have a good understanding of supporting improved organisational efficiency, specifically in administrative, programmatic, and Retail operations.Demonstrate attention to detail and an eye for continuous improvement.Able to utilize strong analytical skills to provide efficient and effective solutions.Able to solve problems and make decisions.Demonstrate the ability to be action and execution oriented.Able to collaborate with department heads and other team members.Able to confidently present recommendations to the leadership team and successfully convince them to follow the recommended plans of action.Able to work effectively in a team environment.Have good presentation and report writing skills.Have excellent planning, organizing, and interpersonal skills.Able to prioritize and manage in a high-pressure environment.Able to travel occasionally for meetings/training.What you'll have done before:Baseline:NQF Level 7 (Degree in Business/ Information Systems/ Data Analytics)8 years' experience in business analysis, business operations or related fieldProject Management experienceUnderstanding of IT systems including SAPAdvantageous:5 years in Oil & Gas2 years in Petroleum RetailExperience in implementing standard processes and compliance to Retail standards.Exciting Challenges you might face in the role:Providing key project management support to the Operations Support Manager and the Retail frontline business.Using project management, administration, and problem-solving skills to make a positive impact on operational performance and outcomes.Working with a variety of people and functions, learning new skills and knowledge.Handling complex and diverse operational issues and risks, managing conflicting expectations from different stakeholders, and adapting to changing operational environments and requirements.What you'll be doing:BUSINESS PROCESSES:Project manage the implementation of retail sales and operations support initiatives, bringing solutions to the business.Provide business decision support to the Retail Business.RETAIL STANDARDS COMPLIANCE:Manage update to the OneWay Playbook to ensure document reflects best practices on the frontline to address all major issues across the 8 customer touchpoints.Manage One Way Tools and Approach to assess areas of maximum impact for the customer experience.Manage Site / Dealer Dashboard to visualize station performance for fuel & non-fuel.Prepare plan and drive completion of annual 360 Degree Assessment conducted by Area Managers.Drive the preparation of the Full Potential Plan (Annually).Drive the Initiative Tracker completed by Sales.Drive Weekly Governance and Check-Ins.Manage Checks and Balances to ensure sustained progress.Drive compliance with the process of performance improvement plans for poor performing sites.ANALYSIS:Analyze Customer NPS & Mystery Shop to assist AM's in understanding the customer experience on site.TRAINING MANAGEMENT:Oversee the One Way Training Module, ensuring content remains relevant and training is executed according to plan.STAKEHOLDER ENGAGEMENT:Establish and maintain positive relationships with stakeholders to foster trust and collaboration.Execute strategies to engage stakeholders effectively through communication.LOCATION:SALARY GRADE:Job Advert Closing Date: All job adverts close five days after date posted.Engen's approved Employment Equity plans and targets will be considered as part of the recruitment process.We welcome applications from people with disabilities. Let us know how we can accommodate you to participate in the recruitment process.The appointment will be made in line with Engen's Employment Equity Strategy.All applications must be submitted to the contact person/numbers provided & in the manner requested.If not submitted by the closing date, your application will automatically not be considered.Engen does not guarantee that you will be called for an interview or appointed by virtue of your application.Engen reserves the right not to make an appointment.
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