From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people's lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.And we're insanely dedicated to creating a work environment that you look forward to every single day. That's why we invest heavily in our employee engagement, so you enjoy the tech industry's best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we're on a mission to break new ground and lead the real estate industry into a digital-first future.We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town Office.Please note that this position will be supporting the UK region and therefore, working UK hours (10:00 - 18:30 SA time and until 19:30 during daylight saving)POSITION OVERVIEW:The Project Coordinator will be part of a centralised pool, providing flexible project coordination services to the Solution Optimisation Teams (SOT) and other internal teams as required. They will work exclusively with existing clients, focussing on managing a high volume of smaller tasks and projects that contribute to service revenue. Reporting to the Operations Team Manager, the Project Coordinator will prioritise and balance workloads across multiple teams, ensuring the timely and high-quality delivery of services.RESPONSIBILITIES:Own all stages of project delivery, from contracting via a statement of work (SoW) to final delivery and invoicing.Identify opportunities through direct client interaction, as well as referrals from Professional Services, Support or the Sales teams.Scope and estimate work based on client requirements.Prepare SoWs, secure internal approvals and obtain confirmation when necessary.Follow up with clients on issued SoWs, assisting in expediting SoWs, orders and resolving queries in coordination with Project and Account Managers.Ensure accurate recording of signed SoWs in CRM systems.Set up and manage new projects using internal systems and tools, such as OpenAir, while adhering to company processes and standards.Assign work to Project Managers or oversee execution while coordinating with consultants as needed.Close projects and finalise invoicing and reporting.Track and achieve business targets, including KPIs related to SoWs, project delivery, and client satisfaction.REQUIREMENTS:Strong organisational skills with the ability to adapt and manage multiple priorities.Assertiveness and professional communication skills, with the ability to interact confidently with both internal teams and clients.Strong client relationship management skills and ability to build and maintain long-term client relationships.Experience in developing commercially sound client proposals and SoWs.Ability to work independently and as part of a cross-functional team.Understanding of monthly KPIs, business targets, and performance metrics.Prior experience in Professional Services, IT consulting or project management is a plus.Knowledge of Salesforce.com is an advantage.We're obsessed with making this the best job you've ever had!We want our staff to love working here, and so we've created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group.Have confidence in your health with our offered Medical Aid Scheme.Invest in our competitive Personal Pension plan and help set you up for your future.Big on family? So are we! Here at MRI Software, we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!Further your professional development with our Tuition Reimbursement Schemes.Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI's high client experience standard and continuing our growth in the PropTech space.Amazing growth takes amazing employees. Are you up to the challenge?We know the confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don't hesitate to apply — we'd love to hear from you!As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.
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