Job Overview
As a Project Coordinator within the Business Readiness department, you will work closely with our Project Management resources to prepare key, comprehensive project governance and supporting documentation across our portfolio. You will collaborate with all project work stream stakeholders, tracking their outputs and ensuring on-time delivery or necessary escalation management.
You will work in a fast-paced and time-critical environment that demands strong attention to detail. To succeed in this role, you will require excellent time management and communication skills, working with internal and client stakeholders at all levels.
Main Responsibilities (but not limited to)
Build and maintain strong working relationships with internal and external (client) stakeholders.
Support the Project Manager to identify and define project requirements, scope, and objectives.
Create and maintain comprehensive project documentation, including but not limited to Project Workbooks, Action Logs, Workstream Trackers, Highlight Reports, and Project Plans.
Liaise with all work streams and act as the point of contact to progress project actions. Monitor progress and handle any issues that arise, liaising with the Project Manager at all times to eliminate blockers before reaching a decision.
Prepare Business Readiness Project reporting for the Project Manager, Senior Project Manager, and VP Business Readiness & Quality level, for Exec presentation.
Maintain Project Management Standard Operating Practices and supporting documentation.
Raise IT Service Desk tickets and create Business Justification Forms to support project actions.
Support the Senior Project Manager with the creation of Bid Plans/Milestone plans and all other presentations as required.
Ensure adherence to governance throughout the project lifecycle.
Schedule project meetings, distribute meeting minutes, and follow up on action items.
Technical Skills
Usage of MS Office applications, demonstrating a good level of competency with Word, Excel, and PowerPoint.
Understanding of project management methodology, working practices, and approach (ongoing learning).
Usage of MS Projects (upskill to be supported in time by Senior Project Manager).
Use of MS Teams as a communication and organizational tool.
Competencies & Specific Skills
Strong understanding of policies and working practices.
Ability to work in a fast-paced environment.
Strong communication and language skills, both written and verbal.
Strong attention to detail.
Ability to lead and direct stakeholders at all levels.
Analytical problem-solving.
Self-managed and skilled at efficiently managing workload to meet agreed deadlines.
Ability to work with a team and network.
Capable of planning and organizing with strong attention to detail.
Has a flexible approach.
Manages time effectively.
Is motivated by results and the success of the team.
Experience:
2 – 3 years' experience in a project management related role, preferably with previous BPO environment exposure.
Currently or have studied in Project Management or similar.
Undergraduate qualification.
NQF 6 Qualification in project management or similar (business management or administration).
CAPM or Prince2 Foundation advantageous.
Job Types: Full-time, Permanent
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