Job Title
Programme Manager
Location
Selby - Johannesburg, GP 2001 ZA (Primary)
Occupational Level
Senior Management
Job Category
Project Management
Job Type
Permanent
Description
BankservAfrica form part of the South African National Payments System and are a trusted partner of the financial industry, including banking institutions, and therefore require that employees adhere to unwavering standards of honesty and transparency in performing their duties.
PURPOSE
The main purpose of the Programme Manager role is to coordinate the projects within a programme effectively and manage large initiatives, managing both the dependencies and interfaces as well as oversight of any risks and issues arising. Through planning, monitoring progress, resolving issues, and initiating appropriate corrective action, the Programme Manager drives the successful outcome of programmes and large initiatives.
Programme Manager responsibilities include but are not limited to:
Leads or coordinates planning activities for complex initiatives to devise a feasible plan that achieves the goals and objectives of the initiatives aligned with business strategy.
Defines problems and scope parameters, organizes meetings, assigns responsibilities, develops schedules and milestones, identifies structures of authority and processes for decision-making, and determines resource requirements.
Understands and articulates the expectations for the deliverable/s and ensures shared understanding within the team.
Establishes and maintains relationships with all stakeholders and manages resources throughout.
Measures performance using appropriate systems, tools, and techniques.
Reports on the status including key performance indicators (KPIs), cost, timing, and staffing.
Troubleshoots and manages activities to ensure adherence to internal and external quality standards.
Performs risk management to minimize risk or change risks to opportunity.
Identifies and resolves obstacles to completing initiatives on time and within budget.
Recommends schedule changes, cost adjustments or resource additions when necessary.
Uses appropriate verification techniques to manage changes in scope, schedule, and cost.
Creates and maintains comprehensive documentation.
Identifies and resolves difficult complex issues, reports, and escalates to management as needed.
Key stakeholders the candidate will engage with include:
Banks
South African Reserve Bank (SARB)
Banking Association South Africa (BASA)
Payments Association of South Africa (PASA)
Other BankservAfrica Customer Organisations, Retailers, and Regulators
Senior Management and Executive Management
Business Unit Managers and Product Owners
IT Managers and Staff
Candidate attributes:
Leadership and Charisma: A programme manager should exhibit charismatic leadership. They must inspire and motivate their team, stakeholders, and industry players.
Industry Knowledge and Relationships: Deep understanding of the South African payments landscape, including regulatory bodies.
Resource Integration: The programme manager should be adept at bridging silos.
Adaptability and Ambiguity Tolerance: The ideal manager should thrive in an environment of uncertainty.
Stakeholder Management: Programme managers must be skilled at stakeholder engagement.
Project Management Expertise: Strong project management skills are essential.
Purposeful Approach: The ideal manager focuses on outcomes.
Emotional Intelligence: Understanding and managing emotions is crucial.
Strategic Thinking: The ability to see the big picture and align programmes with long-term goals is vital.
Resilience and Determination: The ideal manager should be resilient, persevering through setbacks.
EDUCATIONAL REQUIREMENTS
Qualifications and knowledge:
Project Management qualification (postgraduate / or MBA).
PMP.
Required computer literacy levels in the MS Office suite and applicable Project Management Applications.
Experience
Experience in large complex ICT application development and execution of delivery.
Minimum 10 years' experience in Project and Programme management.
Advanced skills and experience in planning, communication, interpersonal and negotiation skills.
Experience in Payments, Banking or Financial services industry.
Advanced working knowledge of business matters, finance, planning, and forecasting.
Expert-level risk and cost management skills.
Proven leadership in complex project implementations and decision-making skills.
Skills required for the future:
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