Location: Africa (Remote/Flexible)
Based in Sandton, Johannesburg, South Africa, with regular travel to various countries in Africa.
About Globaltrack:
Globaltrack is a global leader in GPS fleet management and telematics, dedicated to providing innovative solutions that improve logistics, fleet monitoring, and business operations.
Our advanced systems deliver real-time visibility and data insights, empowering businesses to optimize fleet performance, reduce operational costs, and make informed decisions.
Globaltrack works across various industries, helping clients throughout Africa maximize their operational efficiency and gain competitive advantages through cutting-edge technology.
Role Overview:
The Programme Manager for Africa will play a pivotal role in driving the implementation, growth, and expansion of Globaltrack's services across the African continent.
This position integrates programme management with a strong focus on sales, business development, and customer relationship management.
The candidate will be responsible for leading high-impact projects, expanding the customer base, driving sales growth from existing accounts, and developing new business opportunities.
Key Responsibilities: Programme Leadership & Execution:
- Lead the full lifecycle of programme management, including planning, implementation, monitoring, and delivery of projects across multiple countries.
- Develop comprehensive programme plans, clearly defining goals, timelines, milestones, resources, and budgets to ensure successful and timely delivery.
- Oversee the coordination and execution of all projects, ensuring alignment with Globaltrack's strategic objectives and priorities.
- Lead cross-functional teams, including sales, marketing, operations, and technical teams, to ensure seamless project execution and client satisfaction.Sales & Revenue Growth:
- Take ownership of driving revenue growth across the region by expanding services to existing customers and acquiring new clients.
- Implement a robust sales strategy tailored to the market, focusing on market penetration, retention, and upselling to existing customers.
- Build strong, long-term relationships with key clients, acting as a trusted advisor to help them fully leverage Globaltrack's solutions.
- Identify and pursue new business opportunities through lead generation, market research, and targeted outreach to potential clients.
- Monitor competitor activity, market trends, and customer needs to inform sales strategies and stay ahead of market changes.Customer Base Expansion & Retention:
- Develop and execute strategies to grow existing customer accounts, maximizing their lifetime value by introducing new products and services that meet their evolving needs.
- Establish strong customer engagement practices to ensure a high level of satisfaction, retention, and loyalty across the customer base.
- Conduct regular reviews with clients to assess their evolving requirements, resolve any issues, and identify opportunities for upselling or cross-selling.
- Work with the Customer Success and Support teams to ensure timely delivery of services, address client concerns, and ensure a seamless customer experience.Stakeholder & Partner Management:
- Build and nurture relationships with key stakeholders, including clients, partners, government bodies, and industry leaders.
- Serve as the primary point of contact for local regulatory authorities and compliance bodies to navigate the business environment across diverse African countries.
- Engage with local and international partners to strengthen Globaltrack's presence in key markets and identify synergies for mutual growth.
- Collaborate closely with internal stakeholders across various departments, ensuring alignment between project execution and sales objectives.Team Leadership & Cross-Functional Collaboration:
- Foster a culture of collaboration and open communication between regional teams and global functions to achieve successful outcomes.
- Provide leadership in developing team skills, offering ongoing feedback, and identifying opportunities for professional growth.
- Manage distributed teams across multiple locations, ensuring efficient project execution and sales efforts throughout the African continent.Programme Monitoring, Reporting & Continuous Improvement:
- Conduct regular reviews, identifying risks, challenges, and opportunities for continuous improvement in programme delivery and client satisfaction.
- Provide detailed reports to senior leadership on project progress, financial performance, market trends, and business development opportunities.
- Drive continuous improvement in programme management processes by implementing best practices and optimizing workflows based on feedback and market insights.Risk Management & Problem Solving:
- Proactively identify and manage risks associated with programme execution, sales efforts, and market expansion.
- Develop and implement mitigation strategies to address potential roadblocks, ensuring smooth delivery of services and consistent sales growth.
- Handle client challenges and concerns with a solutions-oriented mindset, leveraging creativity and collaboration to maintain customer satisfaction and project momentum.Reporting Line:
- General Manager EMEA
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