Programme Lead Credit Modernisation

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Job Title
Location
Selby - Johannesburg, GP 2001 ZA (Primary)

Occupational Level
Top Management
Job Category
Project Management
Job Type
Permanent
Description
BankservAfrica form part of the South African National Payments System and are a trusted partner of the financial industry, including banking institutions, and therefore require that employees adhere to unwavering standards of honesty and transparency in performing their duties.
PURPOSE
The purpose of a Programme Lead Credit Modernisation is to oversee and manage the transformation of credit-related processes, systems, and strategies within an organization. This role serves several key purposes:
1. Strategic Vision: The Programme Lead is responsible for defining and executing the strategic vision for credit modernization. This involves aligning the modernization effort with the organization's overall goals and objectives, as well as identifying opportunities for innovation and improvement
2. Project Management: The Programme Lead coordinates and manages all aspects of the credit modernization initiative, including planning, execution, and monitoring. This involves defining project scope, establishing timelines, allocating resources, and ensuring that the project stays on track to achieve its objective
3. Stakeholder Engagement: The Programme Lead engages with key stakeholders across the organization, including business units, IT departments, executive leadership, and regulatory bodies. By fostering collaboration and communication among stakeholders, the Programme Lead ensures that the modernization effort meets the needs and expectations of all parties involved
4. Risk Management: Credit modernisation initiatives often involve significant risks, including regulatory compliance, technology implementation, and operational disruption. The Programme Lead identifies potential risks and develops strategies to mitigate them, ensuring that the project can proceed smoothly and without major setbacks
5. Change Management: Credit modernisation often requires changes to established processes, systems, and workflows. The Programme Lead oversees change management activities, including communication, training, and support, to facilitate a smooth transition for employees and stakeholders affected by the modernization effort
6. Quality Assurance: The Programme Lead ensures that the credit modernization initiative delivers high-quality outcomes that meet the organization's requirements and standards. This involves defining testing strategies, monitoring system performance, and addressing any issues or defects that arise during implementation
7. Continuous Improvement: Credit modernisation is an ongoing process that requires continuous monitoring, evaluation, and optimization. The Programme Lead identifies opportunities for improvement and innovation, ensuring that the organization remains competitive and adaptive in a rapidly changing financial landscape
Overall, the Programme Lead Credit Modernisation plays a critical role in driving organizational change and innovation, ensuring that the organization's credit-related processes and systems are modernized effectively to meet the needs of stakeholders and achieve strategic objectives.
You will engage with the following stakeholders:
• Relevant regulatory bodies
• Industry councils and forums 
• External and Internal Customers
• Vendors and Suppliers
• Banks and Corporate Clients
• Auditors and Consultants
• Internal, Bank and Service Provider Programme Managers
• Contractors
• Management and Executive Management Business Units and Product Owners
• Lead Portfolio Management
Your key responsibilities include:
The roles and responsibilities of a Programme Lead Credit Modernisation typically include a wide range of tasks related to managing and overseeing the credit modernization initiative. 
Program Management:
• Develop and execute the overall strategy for credit modernization
• Define project scope, goals, and deliverables
• Establish timelines and project milestones
• Allocate resources and monitor progress to ensure timely completion
Stakeholder Management:
• Identify and engage with key stakeholders across various departments (e.g., IT, risk management, compliance)
• Communicate project objectives, progress, and potential impacts to stakeholders
• Address stakeholder concerns and ensure alignment with organizational goals
Team Leadership:
• Build and lead a cross-functional team of experts, including project managers, business analysts, developers, and testers
• Provide guidance and support to team members
• Foster collaboration and ensure effective communication among team members
Requirements Analysis:
• Work closely with business stakeholders to gather and prioritize requirements for credit modernization
• Analyze existing credit processes and systems to identify areas for improvement
• Define functional and technical requirements for the modernization effort
Vendor Management:
• Evaluate potential vendors and solutions for credit modernization
• Negotiate contracts and service level agreements with vendors
• Manage vendor relationships and ensure delivery according to agreed-upon terms
Risk Management:
• Identify potential risks and issues related to credit modernization
• Develop risk mitigation strategies and contingency plans
• Monitor and address risks throughout the project lifecycle
Change Management:
• Develop a change management plan to support the adoption of new credit processes and systems
• Engage with stakeholders to communicate changes and address concern.
• Provide training and support to users to facilitate a smooth transition
Quality Assurance:
• Define testing strategies and ensure thorough testing of credit modernization solutions
• Monitor system performance and functionality post-implementation
• Address any defects or issues identified during testing
Reporting and Governance:
• Establish metrics and KPIs to measure the success of the credit modernization initiative
• Prepare regular progress reports for executive leadership and stakeholders
• Ensure compliance with relevant regulations and internal policies
Continuous Improvement:
• Monitor industry trends and best practices related to credit modernization
• Identify opportunities for continuous improvement and optimization
• Solicit feedback from stakeholders to inform future enhancements
Overall, the Programme Lead Credit Modernisation plays a critical role in driving organizational change and ensuring the successful implementation of credit modernization initiatives. This role requires strong leadership, project management, communication, and technical skills, as well as a deep understanding of credit processes and systems.
QUALIFICATION / KNOWLEDGE 
• Bachelor's degree in a relevant field such as business administration, finance, information technology, computer science, or a related discipline is typically required 
• Project Management Certification: Certification in project management methodologies such as Project Management Professional (PMP), PRINCE2, or AgilePM can be beneficial
• Required computer literacy levels in the MS Office suite and applicable Programme Management Applications
• Required computer literacy levels
EXPERIENCE
• Minimum 15 years' experience in Programme Management 
• Experience in Payments and Banking industry will be an advantage
• Experience in budget management 
• Experience in facilitating meetings and consultations with internal and external stakeholders at various levels
• Experience in project management, particularly in leading complex transformation initiatives within the financial services industry
• Experience specifically in credit risk management, credit operations, or credit technology is highly desirable
• Credit Expertise: A deep understanding of credit products, processes, and regulations is crucial for a Programme Lead in Credit Modernization. Candidates should have expertise in areas such as credit risk assessment, underwriting, portfolio management, and regulatory compliance
• Technical Skills: familiarity with relevant technologies and systems used in credit operations is advantageous. This may include knowledge of credit scoring models, credit decisioning systems, loan origination platforms, data analytics tools, and enterprise resource planning (ERP) systems
• Communication and Stakeholder Management: Strong communication and interpersonal skills are essential for effectively engaging with stakeholders across different business functions and levels of the organization. The Programme Lead should be capable of articulating complex concepts in a clear and concise manner and building consensus among diverse stakeholders
• Leadership Abilities: As a leader of the credit modernization initiative, the Programme Lead should demonstrate strong leadership qualities, including the ability to inspire and motivate team members, make sound decisions under pressure, and navigate challenges effectively
• Analytical and Problem-Solving Skills: The ability to analyze complex problems, identify root causes, and develop creative solutions is critical for addressing challenges encountered during the credit modernization process
• Change Management Expertise: Experience in change management methodologies and practices is valuable for guiding organizations through the transition to new credit processes, systems, and workflows
• Regulatory Knowledge: A solid understanding of relevant financial regulations and compliance requirements, such as Basel III, Dodd-Frank Act, and local regulatory frameworks, is important for ensuring that credit modernization initiatives adhere to legal and regulatory standards
 

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