JOB DESCRIPTIONKey Responsibilities:Lead the end-to-end program lifecycle, from ideation to implementation, for key initiatives within our product portfolio.Collaborate with stakeholders to establish program vision, strategy, and roadmap, aligning with business objectives and customer needs.Conduct market research, competitive analysis, and customer feedback to unearth opportunities and guide program decisions.Define and prioritize features based on value, feasibility, and strategic alignment, leveraging agile methodologies to drive rapid iteration and delivery.Work closely with engineering teams to translate requirements into actionable user stories, offering clear direction and support throughout the development process.Monitor and analyze program performance metrics, pinpointing areas for enhancement and optimization to enrich the customer experience and drive business outcomes.Serve as a subject matter expert on industry trends, emerging technologies, and best practices in Program Management, sharing insights and fostering continuous learning and improvement across the organization.Qualifications and Experience:Bachelor's Degree in Engineering, IT, Computer Science, or Commerce fields.Program Management Certification.Proven experience as a Program Manager, with a track record of successfully launching and optimizing digital products.5+ years of experience collaborating with engineering teams in a fast-paced environment, demonstrating the ability to manage multiple projects, stay organized, and prioritize deadlines effectively.Project Management experience is an advantage.Skills:Strong analytical skills and data-driven decision-making capabilities, with the ability to translate complex insights into actionable strategies and initiatives.Excellent communication and stakeholder management skills, with the ability to influence cross-functional teams and cultivate consensus around program priorities and trade-offs.A passion for innovation and customer-centric design, with an unwavering focus on delivering exceptional experiences that fuel business growth and customer loyalty.Behaviours:Cultivates Innovation - creates an environment that fosters and nurtures a culture of creativity which drives success.Decision Quality - consistently makes timely, well-rounded and informed decisions.Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets.Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems.Persuades - effectively influences others by gaining support and commitment in the delivery of organisational goals and objectives.Plans and Aligns - develops plans and prioritises initiatives that align to the organisational goals and objectives.Tech Savvy - leverages new technology to enhance productivity, improve problem solving, and support business growth.Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.ABOUT USWho we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We're a purpose-led business, and on this team, you'll share the pride of making an impact across a whole industry.We're the designers, the makers, the shakers and the teams behind the scenes.Are you with us?ABOUT THE TEAMTFG's Information Technology team is responsible for the company's technological systems and the maintenance of its digital and technological infrastructure. By selecting future-fit technology and methodologies, they help the business meet its strategic objectives. They assess our business landscape and our market to ensure adaptability, scalability, expansion, and risk reduction.
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