Job title : Professional Services Manager (UK hours) Job Location : Western Cape, Cape Town Deadline : December 19, 2024 Quick Recommended Links Jobs by Location Job by industries Role Overview: MRI Software is seeking a Global Delivery Centre (GDC) Manager of Professional Services to join our team in Cape Town SA!
This individual will be responsible for overseeing the daily functions of their SA region Services team members in the Professional Services departments.
This role will report directly to the Director of Delivery in South Africa, with dotted line reporting to Professional Services leadership in the UK.
Responsibilities: Local Services oversight, leadership, and people management of approximately 20 SA Services employees part of the SA Services Global Delivery Centre Engaging with various Business leaders locally and globally to help build and support the SA Services team, with a focus on culture and community, people management, and delivery excellence Drive global integration and standardization in the SA region.
Work with Professional Services Department Leadership to build a better global infrastructure built for scale through adoption of policies, standard operating procedures, and training/cross-training for SA Services teams Working with global and local leadership to ensure commonality of approach as well as working with regional and global leadership for resource management and development Contribute vision and leadership consistent with the MRI's Services strategic plans and objectives to deliver technology initiatives in support of the growth of the organization Optimizing solutions to improve performance, productivity, or reduce costs within or across the Services Departments Be the Professional Services representative for unique challenges and needs of the SA region within the broader Services leadership structure Other initiatives and projects as directed by the Director of Delivery SA, and UK Professional Services Leadership Experience and Skills: 5+ year experience within a Business Management or related field 5+ year experience managing a global team or other relevant leadership experience Leadership: Demonstrated ability to inspire a team to achieve great things Execution: Demonstrated ability to take concrete actions to deliver and inspire Polished skills in communication, leadership, planning, motivation, coaching and cross team collaboration Excellent documentation and presentation skills Collaborator with Problem Solving, 'Can-do' Mindset and a client centric focus Experience with other business SaaS offerings a plus Personal Traits Acts with integrity, honesty, tolerance, and inclusion.
Low ego Takes initiative and follows through with efficiency, keeps commitments with enthusiasm Ability to work on multiple projects and deliverables simultaneously with minimal direction Constantly strives to amaze and be the best in everything s/he does Sets high goals and work fearlessly to exceed them with mission and purpose Enthusiastic team player at all levels Embraces change and knows how to celebrate wins and enjoy the journey Sales / Retail / Business Development jobs