Location: Kloof,Durban Salary: Market Related Main functions of the job: Dedicated analyst to manage the onboarding process for our new clients and affiliate POS system, oversee projects to enhance the implementation of our software in customer hotels, and engage with customers to ensure their success. Responsibilities: Manage the onboarding process for new clients and our affiliate POS system. Oversee projects to help customers seamlessly integrate our software into their operations. Provide expert consultation to clients, advising on the best solutions within our system to meet their business needs. Maintain an in-depth understanding of our POS, software products, and services. Engage with customers to ensure satisfaction and address any operational requirements. Feedback ideas and solutions to the business. Assist with product quality control client adoption of new features. Represent our products and services. Requirements: Operational expertise in our POS, software products, and services. Ability to consult with clients at a business level, offering tailored solutions. Willingness to travel internationally. Compliance with vaccination requirements for certain countries. Engage with new clients to gain an understanding of their business requirements and architecture Onboarding new clients to our software Project Management of implementation projects Conduct client system audits and and reports Project Manage consulting projects (including financial interfaces) Develop and maintain client system usage assessments Ongoing review and maintenance of consulting process flows and project documentation - in progress Identify new professional service offerings and propose to management Attending to consultative queries Compiling client-facing documentation in line with consulting projects Assist Sales team with consulting-type queries during sales cycle, when needed/asked Attend consulting mentorship sessions with Mike and contribute to Consulting Handbook Compile and prepare consulting video coffee chats / demo videos when relevant Proposal/implementation/involvement in professional service package offerings Report progress back to business Assist with sensitive customer sites Liaise with 3rd party integration partners to help troubleshoot client issues, help resolve client issues and to set up demos/discussion sessions with our clients (especially during the reboot packages, while the client is determining best options Qualifications This person must have exceptional administrative skills This person must be able to pick up software applications and understand business processes This person should have project management, key account management, client onboarding skills and excellent written and verbal communication skills Knowledge of the tourism/hospitality industry is a plus Sector: Hospitality, Tourism, Software Services Work type: Full time, remote with certain essential meetings to be attended in person Application instructions: PEOPLE WITH A DISABILITY ARE ENCOURAGED TO APPLY Please send your updated MS Word CV, Matric certificate, and verification of disability to office bradshawleroux.co.za
