Key responsibilities: â Manage the onboarding process for new clients and ouraffiliate POS system.â Oversee projects to help customers seamlessly integrateour software into their operations.â Provide expert consultation to clients, advising on the bestsolutions within our system to meet their business needs.â Maintain an in-depth understanding of our POS, softwareproducts, and services.â Engage with customers to ensure satisfaction and addressany operational requirements.â Feedback ideas and solutions to the business.â Assist with product quality control client adoption of newfeatures.â Represent our products and services.Requirements: â Operational expertise in our POS, software products, andservices.â Ability to consult with clients at a business level, offeringtailored solutions.â Willingness to travel internationally.â Compliance with vaccination requirements for certaincountries.Job description (Details of the position i.e.
duties): - Engage with new clients to gain an understanding of theirbusiness requirements and architecture- Onboarding new clients to our software- Project Management of implementation projects- Conduct client system audits and and reports- Project Manage consulting projects (including financialinterfaces)- Develop and maintain client system usage assessments- Ongoing review and maintenance of consulting processflows and project documentation - in progress- Identify new professional service offerings and propose tomanagement- Attending to consultative queries- Compiling client-facing documentation in line withconsulting projects- Assist Sales team with consulting-type queries during salescycle, when needed/asked- Attend consulting mentorship sessions with Mike andcontribute to Consulting Handbook- Compile and prepare consulting video coffee chats / demovideos when relevant- Proposal/implementation/involvement in professionalservice package offerings- Report progress back to business- Assist with sensitive customer sites- Liaise with 3rd party integration partners to helptroubleshoot client issues, help resolve client issues and toset up demos/discussion sessions with our clients(especially during the reboot packages, while the client isdetermining best optionsExperience, Qualifications and skills: - This person must have exceptional administrative skills- This person must be able to pick up software applicationsand understand business processes- This person should have project management, key accountmanagement, client onboarding skills and excellent writtenand verbal communication skills- Knowledge of the tourism/hospitality industry is a plusCategorisation: - Application Support- Project Management- Key Account ManagementSector: Hospitality, Tourism, Software ServicesWork type: Full time, remote with certain essential meetings to be attended in person
