We seek a motivated and enthusiastic school leaver to join our IT team as an Entry-Level IT Support Technician. This role is ideal for someone passionate about technology and eager to develop their skills in a hands-on environment. You will provide first-line support, troubleshoot basic IT issues, and assist in maintaining our IT systems.They offer the following services to their clients:Managed IT ServicesCloud and StorageMicrosoft ServesNetworking and CommunicationSecurityKey ResponsibilitiesTechnical Support:Respond to helpdesk tickets, emails, or calls and resolve basic IT issues.Assist users with hardware, software, and connectivity problems.Hardware Setup and Maintenance:Set up and configure laptops, desktops, and peripherals (printers, monitors, etc.).Perform routine maintenance tasks and ensure equipment is in good working condition.Software Support:Install and update software applications under supervision.Assist in resolving software compatibility or functionality issues.Network Assistance:Support basic network troubleshooting, including Wi-Fi connectivity and cable management.Report and escalate complex issues to senior IT staff as required.Documentation:Maintain accurate records of issues and resolutions in the helpdesk system.Update technical guides and user instructions when necessary.Qualifications and SkillsEssential:A genuine interest in IT and technology.Bilingual (Afrikaans and English)Basic understanding of computer hardware and software.Strong problem-solving skills and attention to detail.Excellent communication and customer service skills.Willingness to learn and adapt to new challenges.Matric with IT or RTT / CAT as a subject.Desirable:Familiarity with Windows operating systems and Microsoft Office Suite.Basic knowledge of networking concepts (e.g., IP addresses, routers).Any prior experience with IT support or related coursework (not essential).What We OfferComprehensive on-the-job training and mentorship.Opportunities for professional development and certifications.A supportive and collaborative team environment.Career progression opportunities within the company