Production Support Specialist Apply locations Johannesburg time type Full time posted on Posted 3 Days Ago time left to apply End Date: October 31, 2024 (9 days left to apply) job requisition id R23542 Job Description Hello Future Production Support Analyst, Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change. A Production Support Analyst is responsible for maintaining and supporting production systems, ensuring their smooth operation, and resolving any issues that arise. This role involves working closely with IT teams, business stakeholders, and vendors to provide technical support and improve system performance. Are you someone who can: Monitor production systems, identify issues, and resolve them promptly to minimize downtime. Provide Level 1 and Level 2 support for applications and systems, including basic troubleshooting and resolving technical problems. Perform regular system health checks, apply patches, and manage system configurations. Develop and implement scripts to automate routine system health checks and maintenance tasks. Create and maintain documentation for system configurations, processes, and procedures. Identify opportunities for process improvements and implement solutions to enhance system performance and reliability. Work with development teams to understand new features and changes, ensuring smooth deployment and support. You will be an ideal candidate if you: Bachelor's degree in Computer Science, Information Technology, or a related field. 0 - 2 years of experience in production support or a similar role. Proficiency in SQL, Unix/Linux, scripting languages (e.g., Python, Shell), and knowledge of ITIL processes. Strong problem-solving abilities, excellent communication skills, and the ability to work under pressure. Relevant technical certifications (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals). You will have access to: Opportunities to network and collaborate. Challenging working environments. Opportunities to innovate. Are you interested to take the step? We look forward to engaging with you further. Apply now! Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 23/10/24 All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties. Introduce Yourself Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match. Should you have any queries, please log it via MyQ. About Us Serving retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career. Especially if you want to change people's lives, in an authentic, profound and sustainable way.
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